IODM is a fast-growing global SaaS technology company delivering innovative Finance and Commerce solutions that help organisations streamline financial operations, optimise cash flow with automated accounts receivables, automate cash allocation and e-commmerce software platforms. Our solutions support organisations across a range of industries.
As our UK business continues to expand, we're looking for an experienced Technical Lead to play a pivotal role in delivering successful customer implementations and technical projects across our growing customer base.
The Opportunity
This is a hands-on role that sits at the intersection of technology, project delivery and solution implementation.
As Technical Lead, you'll be the primary technical resource for customer onboarding projects, working closely with customers, Account Managers, Product, Engineering and Support teams to ensure successful implementation of the IODM platform.
You'll lead technical delivery activities across integrations, data migrations, Single Sign-On, testing and go-live planning, while providing customers with clear guidance and confidence throughout their implementation journey.
If you enjoy solving complex problems, working directly with customers and taking ownership of successful technology outcomes, we'd love to hear from you.
What You'll Be Doing
Customer Software Implementations
- Lead the technical delivery of customer onboarding projects and software implementations.
- Build strong relationships with customers throughout implementation and beyond.
- Partner with Account Managers to coordinate implementation activities and project milestones.
- Manage multiple concurrent customer implementations while maintaining quality, visibility and momentum.
- Facilitate implementation workshops, discovery sessions and project status meetings.
- Identify project risks, dependencies and potential roadblocks early and drive mitigation plans.
- Support scope management and ensure changes are clearly documented and communicated.
Technical Leadership
- Work closely with customer IT teams to understand their systems, architecture and integration requirements.
- Coordinate integrations using APIs, SFTP, file-based interfaces and other connectivity methods.
- Support data migration, mapping, validation and reconciliation activities.
- Coordinate Single Sign-On and identity integrations, including Microsoft Entra ID and SAML authentication.
- Translate business and technical requirements into clear implementation and development outcomes.
- Coordinate testing, defect management, user acceptance testing (UAT) and production readiness activities.
- Lead cutover planning, go-live support and transition into operational support teams.
- Maintain implementation documentation, configuration records and technical decisions.
Stakeholder Management
- Act as an advisor to customer project teams, IT departments and senior stakeholders.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Facilitate productive discussions and drive decision-making when priorities or requirements require clarification.
Internal Collaboration
- Work closely with Product, Engineering, Support, Customer Solutions and Account Management teams.
- Ensure customer feedback and implementation requirements are effectively communicated across the business.
- Maintain visibility of project priorities, resource requirements and delivery risks.
- Escalate issues proactively to support successful customer outcomes.
About You
You're an experienced technical implementation professional who enjoys ownership, collaboration and delivering high-quality customer outcomes.
You are comfortable engaging with enterprise IT teams, understanding technical architectures and managing SaaS implementations from initiation through to go-live.
You combine technical understanding with excellent communication and organisational skills, allowing you to confidently navigate both customer and internal stakeholder environments.
What You'll Bring
- Proven experience delivering technical software or SaaS implementations.
- Solid understanding of software implementation and systems integration projects.
- Experience working directly with enterprise customer IT teams.
- Knowledge of APIs, SFTP, data integrations and system-to-system interfaces.
- Experience coordinating data migration, mapping, validation or reconciliation activities.
- Experience supporting testing, UAT and production deployment activities.
- Ability to work effectively with developers, architects and infrastructure teams.
- Project coordination and stakeholder management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with remote and distributed technology teams.
Highly Desirable
Experience in one or more of the following areas would be advantageous:
- Higher Education technology environments.
- UK universities or public sector organisations.
- Accounts receivable, collections, finance or payment platforms.
- ERP, Student Management or Finance Systems.
- Microsoft Entra ID (Azure AD) and enterprise SSO.
- AWS-hosted SaaS solutions.
- REST API and webhook integrations.
- Payment gateway integrations.
- Information security, ISO 27001 or security compliance processes.
- UK GDPR and data protection requirements.
- Jira, Azure DevOps or similar project delivery tools.
What Success Looks Like
In this role you will:
- Deliver successful UK and European customer implementations on time and to a high standard.
- Provide customers with confidence through strong technical leadership and ownership.
- Identify and resolve delivery risks before they impact project outcomes.Ensure requirements are clearly understood across customers and internal teams.
- Establish effective governance, communication and implementation best practices.
- Contribute to the continued growth and scalability of IODM's UK delivery capability.
Why Join IODM?
This is an exciting opportunity to join IODM during a significant period of growth and expansion.
You'll work alongside senior leaders, engineers and customers, helping shape how enterprise SaaS implementations are delivered across the UK. The role offers genuine autonomy, influence and exposure across customer delivery, technology, product and solution design.
At IODM, you'll be part of a collaborative team that values initiative, problem-solving and customer success. We offer flexible working arrangements, a supportive culture and the opportunity to make a meaningful impact in a growing international business.
If you're passionate about technology delivery, customer success and solving complex integration challenges, we'd love to hear from you.
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