Global Membership Manager

Hybrid role: Mostly home based with occasional travel to London or High Wycomb

Pension: Nest Pensi on scheme

Closing Date: 6th November 2026 (Please apply early as we will be conducting interviews on a rolling basis and may appoint before the closing date if we find the right candidate)

Interviews: Will be held on a rolling basis

Job Start Date: As soon as possible

*You must be eligible to work in the UK.

Who We Are And Who We Are Looking For

Are you an experienced, strategic, people‑focused professional who thrives on building relationships and delivering exceptional member experiences? Do you enjoy leading initiatives that help organisations grow and make a meaningful impact?

Then we’d love to hear from you.

The Institute of Analytics (IoA) is a not‑for‑profit global membership body for analytics, AI and data science professionals. We set professional standards, promote greater data literacy and support our worldwide community in developing the skills needed for the modern world. We are seeking a Global Membership Manager to continue to lead the expansion, engagement and retention of our growing membership base, ensuring every member in every country feels value from their membership, supported and connected.

This role is ideal for someone with strong organisational and interpersonal skills, experience in memberships, customer‑focused environments and a passion for delivering high‑quality service. You will play a central role in continuing to shape member value, driving engagement strategies, overseeing application processing, and leading a small team in a dynamic, ambitious organisation with exciting plans for continued growth. Being an active member of a small, friendly team, hybrid working, meaningful responsibility and the chance to influence a global professional community make this a rewarding and impactful opportunity for the right person.

Job Purpose

The Global Membership Manager is responsible for spearheading the expansion and engagement of the organisation's membership base. This role involves crafting and executing strategies to attract new members, retain existing ones, and maximize member satisfaction. Central to this position is the enhancement of member value through superior customer service and robust relationship management.

The Global Membership Manager will work closely with various departments, and oversee data and budget management to ensure the effectiveness and sustainability of the membership program.

Roles & Responsibilities

I. Member Acquisition, Engagement & Retention:

• Attract new members to the IoA through targeted outreach efforts.
• Develop and implement strategies to drive member engagement and exceed retention goals.
• Ensure membership value propositions are aligned with member needs and expectations.
• Collaborate with outreach teams and institutions to expand member acquisition efforts.

II. Marketing, Communication & Professional Standards:

• Craft marketing messages that reflect IoA's professionalism and high standards.
• Implement strategies that promote member satisfaction and increased involvement.
• Ensure all membership-related communications are aligned with professional standards.

III. Customer Service & Application Processing:

• Oversee the development and delivery of high‑quality customer service plans, including staff training.
• Manage the application processing, ensuring compliance with IoA’s rules and timelines.
• Handle membership disputes and monitor trends to proactively address member needs.

IV. Team Leadership & Collaboration:

• Lead and develop the membership team, fostering a collaborative and professional work environment.
• Ensure effective cross‑departmental collaboration to achieve shared membership and service objectives.
• Oversee staff recruitment, training, and performance management to maintain high standards.

V. Data Management, Compliance & Financial Oversight:

• Manage the membership database and ensure compliance with Data Protection legislation.
• Oversee the implementation and use of CRM systems for effective data handling.
• Monitor and manage departmental budgets, ensuring effective resource allocation and financial control.

Key Performance Indicators

• Member Acquisition & Retention - Achieve targeted growth in new member acquisitions and exceed retention goals through effective outreach and engagement strategies.
• Member Satisfaction & Engagement - Drive increased member participation and satisfaction, ensuring alignment of value propositions with member needs.
• Customer Service Excellence - Ensure high‑quality service delivery, maintaining a minimum satisfaction rate as per organizational benchmarks, through staff training and efficient application processing.
• Team Leadership & Collaboration - Lead a well‑coordinated membership team, ensuring cross departmental synergy and continuous staff development, meeting organizational goals.
• Data & Budget Management - Maintain accurate data management within the CRM system, ensuring compliance, and manage the departmental budget within allocated resources.

Due to a high number of applicants we will only be able to contact successful candidates - if you have not heard from us within 14 days of the closing date, we thank you for your application and wish you success with your future role search.

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