At a Glance
- Tasks: Provide hands-on support for cloud services and troubleshoot infrastructure issues.
- Company: Join a growing tech team in Stoke-on-Trent focused on cloud innovation.
- Benefits: Permanent role with opportunities for training and professional development.
- Other info: Dynamic environment with a focus on continuous learning and career growth.
- Why this job: Gain real-world experience in cloud infrastructure and work with experienced engineers.
- Qualifications: Experience in technical support and familiarity with cloud platforms like AWS or Azure.
The predicted salary is between 63000 - 77000 £ per year.
Location: Stoke-on-Trent, UK
Working Pattern: On-site / as required by the role
Employment Type: Permanent
About the Role
We are looking for a Junior Cloud Infrastructure Engineer to join a growing technical support environment and help ensure the reliable, secure and efficient operation of cloud services. This is a hands-on role suited to someone with experience in cloud infrastructure and technical support who is looking to develop their career further. You will provide 1st and 2nd line cloud support, troubleshoot infrastructure issues, monitor cloud environments and act as an escalation point for more complex incidents. You will work across cloud platforms and technologies including IaaS, PaaS and SaaS, supporting areas such as virtual machines, storage, networking and identity services.
Key Responsibilities
- Provide 1st and 2nd line support for cloud-related incidents and service requests.
- Diagnose and resolve issues involving cloud infrastructure, services and connectivity.
- Log, categorise and prioritise incidents and service requests accurately.
- Troubleshoot virtual machines, storage, networking and identity services across cloud environments such as AWS and Azure.
- Monitor cloud environments and respond proactively to performance issues and alerts.
- Use monitoring platforms such as AWS CloudWatch, Azure Monitor or GCP Operations Suite.
- Escalate complex issues to senior engineers or specialist resolver groups with clear technical documentation.
- Work closely with support teams, senior engineers and other internal teams to resolve high-priority incidents within SLA.
- Create and maintain knowledge base articles, standard operating procedures and escalation documentation.
- Liaise with cloud service providers and third-party vendors when technical support is required.
- Contribute to continuous improvement across cloud support operations.
- Stay current with cloud technologies, security standards and industry best practices.
- Participate in training and professional development, including relevant cloud certifications.
- Participate in an out-of-hours support rota where required.
About You
We are looking for someone with a genuine interest in cloud infrastructure and technical support, who is comfortable troubleshooting problems and working methodically to reach a resolution. You should have:
- Experience in a technical support, infrastructure or cloud environment.
- Exposure to cloud platforms such as AWS, Azure and/or GCP.
- Understanding of core cloud infrastructure concepts, including compute, storage, networking and identity.
- Good troubleshooting and analytical skills.
- Experience working with incidents, service requests and escalations.
- Strong communication skills and the ability to explain technical issues clearly.
- A proactive approach to monitoring, problem-solving and continuous learning.
- Good documentation skills and attention to detail.
- A willingness to develop your technical knowledge and pursue relevant certifications.
Why Consider This Opportunity?
This is an excellent opportunity for a Junior Cloud Infrastructure Engineer to gain broader exposure across cloud platforms, infrastructure support, monitoring, incident management and technical escalation. You will work alongside experienced engineers while developing the skills needed to progress within cloud infrastructure and engineering. If you are looking to build your career in cloud infrastructure and want a role where you can develop technically while working on real-world cloud environments, we would be keen to hear from you.
Junior Cloud Infrastructure Engineer employer: IO
Join a dynamic team in Stoke-on-Trent as a Junior Cloud Infrastructure Engineer, where you will thrive in a supportive work culture that prioritises employee growth and continuous learning. With hands-on experience across leading cloud platforms, you'll have the opportunity to develop your technical skills while contributing to meaningful projects in a collaborative environment. Enjoy the benefits of working with seasoned professionals who are committed to your career advancement and success in the ever-evolving field of cloud technology.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Cloud Infrastructure Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at IO or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to IO.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like IO.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like IO that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Junior Cloud Infrastructure Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at IO.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at IO and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at IO
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If IO uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
