2nd Line IT Support Technician Bristol Permanent Up to £35,000 (depending on experience)
We re recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You ll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.
This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.
Essential requirements:
- Experience in a similar 2nd line / desktop support role
- Confident supporting users at all levels with strong customer service and stakeholder management
- Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy
- Core networking fundamentals: DNS, DHCP, IP networking & telephony basics
- Self-motivated, methodical and organised
- Logical problem-solver with a see it through approach
Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month all expenses are paid.
- On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being.
Please note that is company does not provide sponsorship, so you must have the right to work in the UK.
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2nd Line IT Support Technician in Gloucester employer: IO
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