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- Tasks: Map complex journeys and design seamless experiences for service transformation.
- Company: Join a leading client in a major transformation project.
- Benefits: Competitive daily rate and the chance to work on impactful projects.
- Other info: Fast-paced environment with opportunities for strategic impact.
- Why this job: Make a real difference in service design and improve user experiences.
- Qualifications: Active SC Clearance and strong experience in service design techniques.
SC Cleared Service Designer - £550 to £600 per day - SC Clearance Required.
Our client is undertaking a major transformation across its Product and Service Domain, including the development of six strategic service lines. They are looking for an experienced SC-cleared Service Designer to support a 10-12 week Discovery phase engagement.
The successful candidate will help map complex end-to-end journeys, identify service improvements, and design seamless experiences across people, processes, systems, and data. This role will operate at a strategic level, contributing to enterprise-wide service transformation within a multidisciplinary delivery team.
Requirements
- Active SC Clearance
- Strong experience working within GDS frameworks
- Expertise in service design techniques and journey mapping
- Experience mapping interactions across users, systems, data, and operational processes
- Ability to identify opportunities for service and organisational improvement
- Comfortable working in fast-paced, evolving environments
- Strategic service design experience beyond individual service redesign
If you're interested, please apply with your most updated CV as I will be calling through applicants in order of receipt.
UCD Service Designer (SC Cleared) in West Bromwich employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UCD Service Designer (SC Cleared) in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your journey mapping skills. Be ready to discuss how you've identified service improvements in past roles. We want to see your strategic thinking in action!
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your best work in service design, especially projects where you've worked within GDS frameworks. This will help you stand out when we review applications.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace UCD Service Designer (SC Cleared) in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of SC Cleared Service Designer. Highlight your experience with GDS frameworks and service design techniques, as these are key for us.
Showcase Your Journey Mapping Skills: In your application, emphasise your expertise in journey mapping. We want to see how you've mapped complex end-to-end journeys in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to outlining your relevant experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered promptly.
How to prepare for a job interview at IO Associates
✨Know Your GDS Frameworks
Make sure you brush up on your Government Digital Service (GDS) frameworks before the interview. Familiarity with these frameworks will not only show your expertise but also demonstrate that you understand the context in which you'll be working.
✨Map Out Your Success Stories
Prepare specific examples of how you've successfully mapped complex end-to-end journeys in previous roles. Be ready to discuss the challenges you faced and how you identified service improvements, as this will highlight your strategic thinking and problem-solving skills.
✨Showcase Your Collaborative Spirit
Since this role involves working within a multidisciplinary delivery team, be prepared to talk about your experience collaborating with different stakeholders. Share examples of how you’ve worked with users, systems, and data to create seamless experiences.
✨Stay Agile and Adaptable
Given the fast-paced nature of the role, it’s crucial to convey your comfort with evolving environments. Share instances where you’ve adapted to change quickly and how you’ve leveraged that adaptability to drive service design improvements.