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- Tasks: Map complex journeys and design seamless experiences for service transformation.
- Company: Join a leading client in a major transformation project.
- Benefits: Competitive daily rate of £550 to £600, with SC clearance required.
- Other info: Fast-paced environment with opportunities for strategic service design.
- Why this job: Make a real impact on enterprise-wide service improvements in a dynamic team.
- Qualifications: Active SC Clearance and strong experience in service design and GDS frameworks.
Our client is undertaking a major transformation across its Product and Service Domain, including the development of six strategic service lines. They are looking for an experienced SC-cleared Service Designer to support a 10-12 week Discovery phase engagement.
The successful candidate will help map complex end-to-end journeys, identify service improvements, and design seamless experiences across people, processes, systems, and data. This role will operate at a strategic level, contributing to enterprise-wide service transformation within a multidisciplinary delivery team.
Requirements- Active SC Clearance
- Strong experience working within GDS frameworks
- Expertise in service design techniques and journey mapping
- Experience mapping interactions across users, systems, data, and operational processes
- Ability to identify opportunities for service and organisational improvement
- Comfortable working in fast-paced, evolving environments
- Strategic service design experience beyond individual service redesign
If you're interested, please apply with your most updated CV as I will be calling through applicants in order of receipt.
UCD Service Designer (SC Cleared) employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UCD Service Designer (SC Cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly nudge can lead to a referral that gets you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially around service design and GDS frameworks. The more you know, the better you can showcase how your skills align with their needs.
✨Tip Number 3
Showcase your portfolio! If you've got examples of your service design work, make sure to have them ready to share. Visuals can really help demonstrate your expertise in mapping complex journeys and identifying improvements.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application, and it helps us keep track of all the amazing talent out there. Don’t miss out on the chance to land that SC Cleared Service Designer role!
We think you need these skills to ace UCD Service Designer (SC Cleared)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with GDS frameworks and service design techniques. We want to see how your skills align with the role, so don’t be shy about showcasing your journey mapping expertise!
Showcase Your Strategic Thinking: In your application, emphasise your ability to think strategically about service design. We’re looking for someone who can contribute to enterprise-wide transformations, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your relevant experiences and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered promptly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at IO Associates
✨Know Your GDS Frameworks
Make sure you brush up on your Government Digital Service (GDS) frameworks. Familiarise yourself with how they apply to service design, as this will be crucial in demonstrating your expertise during the interview.
✨Map Out Your Success Stories
Prepare specific examples of your experience in journey mapping and service design. Be ready to discuss how you've identified service improvements in past roles, as this will showcase your ability to contribute to the client's transformation goals.
✨Emphasise Strategic Thinking
Since this role operates at a strategic level, highlight your experience in enterprise-wide service transformation. Discuss how you've approached service design beyond just individual projects, focusing on the bigger picture.
✨Stay Agile and Adaptable
Given the fast-paced environment mentioned in the job description, be prepared to talk about how you've thrived in evolving situations. Share examples of how you've adapted your service design approach to meet changing needs or challenges.