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For Companies At a Glance
- Tasks: Design and refine user journeys for public sector services, ensuring clarity and usability.
- Company: Join a leading public sector consultancy with a focus on innovative service design.
- Benefits: Competitive day rate, remote work flexibility, and potential contract extension.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Proven experience as a Service Designer in the UK public sector with active SC clearance.
- Other info: Opportunity to work on impactful projects with excellent career growth potential.
I'm working with a public sector consultancy who are looking for an experienced Service Designer to shape end-to-end demand-to-delivery journeys and ensure services work coherently across policy, product and operations.
Contract: 23/03 - 15/05 (likely extension)
Day Rate: £500-£575 per day (Inside IR35)
Location: Remote (with onboarding in London)
Clearance: Active SC clearance essential
The Role
- Design and refine end-to-end demand-to-delivery journeys, ensuring they are clear, usable and joined-up.
- Clarify boundaries, handoffs and interactions between policy, product and operational teams.
- Ensure the overall service model is coherent, efficient and aligned with user and business needs.
- Work closely with product, delivery, policy and operations to embed service design best practice.
Essential Experience
- Proven Service Designer in UK public sector, with strong GDS experience (service standards, phases, design principles).
- Track record of mapping and improving complex, multi-team services end-to-end.
- Comfortable facilitating workshops and working with senior stakeholders across disciplines.
- Active SC clearance (in-date and transferable).
Service Designer (user experience) in Telford employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your portfolio ready! Showcase your best work that highlights your experience with GDS standards and end-to-end service design. Make sure it’s easy to navigate, just like the services you aim to design!
✨Tip Number 3
Practice your pitch! Be prepared to explain how your skills align with the needs of the consultancy. Focus on your experience with multi-team services and how you can improve their delivery journeys.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and get noticed. Plus, it shows you’re serious about joining our team and contributing to impactful public sector projects.
We think you need these skills to ace Service Designer (user experience) in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in the UK public sector and GDS standards, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work where you've designed end-to-end journeys or improved complex services. We want to see how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at iO Associates
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially within the UK public sector. Brush up on GDS standards and be ready to discuss how you've applied these in your previous roles.
✨Map Out Your Success Stories
Prepare specific examples of how you've mapped and improved complex services. Be ready to explain the challenges you faced, the actions you took, and the results you achieved. This will showcase your ability to handle end-to-end journeys effectively.
✨Engage with Stakeholders
Since you'll be working closely with various teams, think about how you can demonstrate your experience in facilitating workshops and collaborating with senior stakeholders. Share anecdotes that highlight your communication skills and teamwork.
✨Stay Current with SC Clearance
Ensure your SC clearance is active and ready to go. Be prepared to discuss your understanding of its importance in the public sector and how it impacts your work as a Service Designer.