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- Tasks: Manage technical support cases and oversee engineer visits in a high-security environment.
- Company: Join a leading Systems Integrator working with the Ministry of Defence and UK Defence clients.
- Benefits: Enjoy a competitive salary, flexible remote work options, and opportunities for professional growth.
- Other info: Ideal for ex-Royal Navy personnel looking to transition into a civilian role.
- Why this job: Perfect for Service Leavers seeking to leverage their military experience in a dynamic role.
- Qualifications: Must have military background in CIS/WE products and experience managing technical teams.
The predicted salary is between 39000 - 45500 £ per year.
Technical Service Manager – Defence Communications & Information Specialists (CIS)
SC or DV Cleared (must be eligible for DV)
Perfect for Service Leavers!
£45,000 – £52,000 pa
Full time on site to start with, moving to 2 days per week at home once settled.
iO Associates are working with a Systems Integrator that works closely with the Ministry of Defence and other UK Defence and Maritime clients to provide world class, secure communication networks.
This client has an exciting opportunity that will be perfect for recent or upcoming Service Leavers to join them as a Technical Services Manager.
You will take ownership of support cases within a high-security defence communications environment. The role will oversee case management, engineer visits, process improvement, and customer liaison to ensure effective service delivery.
Key Responsibilities
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Manage all technical support cases, coordinating across engineering and project teams to ensure effective resolution.
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Provide clear updates and briefings to senior management on case progress and actions.
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Plan and manage engineer site visits, ensuring correct equipment, logistics, and commercial arrangements are in place.
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Liaise with defence customers on technical and commercial aspects of support cases.
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Capture and track support trends, identifying improvements to processes and documentation.
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Manage small-scale projects within support or obsolescence programmes.
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Oversee escalation processes, ensuring issues are tracked and resolved effectively.
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Deliver training to 1st and 2nd line support staff and assist with on-boarding new engineers.
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Support the introduction of new government services, including documentation and handover notes.
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Monitor and manage spare parts stock, supporting procurement as required.
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Act as a trusted technical point of contact for complex support issues, both virtually and on-site.
What We\’re Looking For
- Experience working and handling CIS / WE products in a Military / Naval background.
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Experience coordinating engineering teams and managing technical case resolution.
- Ability to lead junior team members.
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Ability to liaise confidently with government/defence stakeholders.
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Strong organisational skills – able to manage logistics, documentation, and commercial aspects.
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Proactive, hands-on approach with the ability to \’roll up sleeves\’ when required.
This role would suit an ex Royal Navy (CIS/WE Comms) person who has left/leaving at a senior level and therefore will have the hands on experience of the communications equipment as well as the management and organisation level to quickly pick up the commercial elements of the role.
Please don\’t hesitate to apply if you would like to hear more details!
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Technical Service Manager - Defence Sattelite Comms employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager - Defence Sattelite Comms
✨Tip Number 1
Network with professionals in the defence communications sector. Attend industry events or join online forums where you can connect with current employees at companies like ours. This can give you insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest technologies and trends in satellite communications and defence systems. Being knowledgeable about current advancements will not only boost your confidence but also impress interviewers with your commitment to staying updated.
✨Tip Number 3
Prepare to discuss specific examples from your military experience that demonstrate your ability to manage technical support cases and lead teams. Tailoring your anecdotes to highlight relevant skills will make you stand out during interviews.
✨Tip Number 4
Research our company’s projects and partnerships within the Ministry of Defence. Understanding our mission and values will help you articulate how your background aligns with our goals, making a strong case for why you’re the right fit for the role.
We think you need these skills to ace Technical Service Manager - Defence Sattelite Comms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defence communications and technical support. Emphasise any military background, particularly in CIS/WE products, and showcase your ability to manage engineering teams and case resolutions.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with the role, particularly your organisational skills and proactive approach.
Highlight Relevant Experience: In your application, focus on your experience coordinating engineering teams and managing technical cases. Provide examples of how you've successfully liaised with government or defence stakeholders in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at iO Associates
✨Showcase Your Military Experience
Make sure to highlight your military background and any relevant experience with CIS/WE products. Discuss specific situations where you successfully managed technical support cases or coordinated engineering teams, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples that showcase your ability to lead junior team members and manage projects. Talk about how you've mentored others or taken charge during critical situations, as this role requires strong leadership in a high-security environment.
✨Understand the Defence Sector
Familiarise yourself with the current trends and challenges in the defence communications sector. Being able to discuss these topics will show your genuine interest in the role and your understanding of the industry, which is crucial for liaising with government stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex support issues. Practice articulating your thought process and decision-making steps clearly, as this will demonstrate your proactive approach and hands-on experience.