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- Tasks: Manage technical support cases and coordinate with engineering teams for effective resolutions.
- Company: Join a leading Systems Integrator working with the Ministry of Defence on secure communication networks.
- Benefits: Enjoy a competitive salary, flexible remote work options, and opportunities for professional growth.
- Other info: Ideal for ex-Royal Navy personnel looking to transition into a civilian role.
- Why this job: Perfect for Service Leavers seeking to leverage their military experience in a dynamic tech environment.
- Qualifications: Must have military background in CIS/WE products and experience managing technical case resolutions.
The predicted salary is between 39000 - 46000 £ per year.
Technical Service Manager – Defence Communications & Information Specialists (CIS)
SC or DV Cleared (must be eligible for DV)
Perfect for Service Leavers!
£45,000 – £52,000 pa
Full time on site to start with, moving to 2 days per week at home once settled.
iO Associates are working with a Systems Integrator that works closely with the Ministry of Defence and other UK Defence and Maritime clients to provide world class, secure communication networks.
This client has an exciting opportunity that will be perfect for recent or upcoming Service Leavers to join them as a Technical Services Manager.
You will take ownership of support cases within a high-security defence communications environment. The role will oversee case management, engineer visits, process improvement, and customer liaison to ensure effective service delivery.
Key Responsibilities
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Manage all technical support cases, coordinating across engineering and project teams to ensure effective resolution.
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Provide clear updates and briefings to senior management on case progress and actions.
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Plan and manage engineer site visits, ensuring correct equipment, logistics, and commercial arrangements are in place.
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Liaise with defence customers on technical and commercial aspects of support cases.
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Capture and track support trends, identifying improvements to processes and documentation.
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Manage small-scale projects within support or obsolescence programmes.
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Oversee escalation processes, ensuring issues are tracked and resolved effectively.
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Deliver training to 1st and 2nd line support staff and assist with on-boarding new engineers.
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Support the introduction of new government services, including documentation and handover notes.
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Monitor and manage spare parts stock, supporting procurement as required.
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Act as a trusted technical point of contact for complex support issues, both virtually and on-site.
What We\’re Looking For
- Experience working and handling CIS / WE products in a Military / Naval background.
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Experience coordinating engineering teams and managing technical case resolution.
- Ability to lead junior team members.
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Ability to liaise confidently with government/defence stakeholders.
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Strong organisational skills – able to manage logistics, documentation, and commercial aspects.
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Proactive, hands-on approach with the ability to \’roll up sleeves\’ when required.
This role would suit an ex Royal Navy (CIS/WE Comms) person who has left/leaving at a senior level and therefore will have the hands on experience of the communications equipment as well as the management and organisation level to quickly pick up the commercial elements of the role.
Please don\’t hesitate to apply if you would like to hear more details!
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Technical Service Manager - Defence Sattelite Comms employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager - Defence Sattelite Comms
✨Tip Number 1
Network with professionals in the defence communications sector. Attend industry events or join relevant online forums to connect with individuals who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest technologies and trends in satellite communications and defence systems. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss specific examples from your military experience that showcase your ability to manage technical support cases and lead teams. Highlighting these experiences will help you stand out as a candidate who can effectively handle the responsibilities of the role.
✨Tip Number 4
Research StudySmarter's values and mission, particularly how they align with the defence sector. Tailoring your conversations and demonstrating your understanding of our goals will show that you're genuinely interested in being part of our team.
We think you need these skills to ace Technical Service Manager - Defence Sattelite Comms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defence communications and technical support. Emphasise any military background, particularly in CIS/WE products, and showcase your ability to manage teams and projects.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with case management and liaising with government stakeholders, and explain why you are a great fit for the role as a Technical Service Manager.
Highlight Key Skills: In your application, focus on key skills such as organisational abilities, proactive problem-solving, and experience in training staff. Use specific examples from your past roles to demonstrate these skills effectively.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. This includes submitting all required documents and adhering to any specified formats or deadlines. Attention to detail is crucial!
How to prepare for a job interview at iO Associates
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Service Manager in a defence communications environment. Familiarise yourself with case management, engineer visits, and customer liaison to demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Highlight your experience in handling CIS/WE products and coordinating engineering teams. Be prepared to discuss specific examples from your military background that showcase your ability to manage technical case resolutions effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage logistics and documentation. Think of situations where you successfully resolved complex issues and how you can apply those experiences to this role.
✨Demonstrate Leadership Skills
As the role involves leading junior team members, be ready to discuss your leadership style and experiences. Share examples of how you've mentored or trained others, particularly in high-pressure environments, to show you can guide a team effectively.