Design & Usability Analyst in Swindon

SC Cleared User Researcher x 2 £500 p/d Outside IR35 Initial 3 month contract with a 6 month extension likely Largely remote with some expensed travel Overview iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes. Key Responsibilities Lead and deliver end-to-end user research activities during discovery Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops) Engage with a wide range of stakeholders, including operational users, policy, and technical teams Translate complex user needs into clear, actionable insights Support the definition of user journeys, pain points, and opportunities across departmental boundaries Present findings in a compelling and accessible way to inform strategic decision-making Collaborate closely with product, design, and delivery teams in an agile environment Essential Skills & Experience Active SC Clearance (UKSV Security Clearance) Proven experience delivering user research in government or highly secure environments Strong discovery-phase experience, particularly in complex or cross-organisational services Ability to work with sensitive data and navigate constrained research environments Experience influencing senior stakeholders and shaping strategy through insights Excellent communication, facilitation, and storytelling skills Desirable Experience working on data-sharing, interoperability, or cross-departmental services Familiarity with GDS standards and service design principles Please don’t hesitate to apply if you’re an SC Cleared User Researcher as my client wants to interview WC 11th May. JBRP1_UKTJ