Support Analyst

\n

Support Analyst
Lincoln (Hybrid) | Minimum 2 Days in the Office Per Week
£27,500 per annum + Excellent Benefits

\n

Our client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team.

Key Responsibilities \n

\n
• Provide customer support via phone and email.
\n
• Troubleshoot and resolve application issues.
\n
• Manage support tickets and meet SLAs.
\n
• Perform SQL updates and generate reports.
\n
• Work closely with internal teams to deliver excellent customer service.
\n

Skills & Experience \n

\n
• Strong IT and problem-solving skills.
\n
• Excellent communication and customer service.
\n
• Ability to manage multiple priorities.
\n
• SQL or application support experience is desirable.
\n

What's on Offer \n

\n
• Hybrid working.
\n
• Ongoing training and career development.
\n
• 22 days holiday + bank holidays (rising with service).
\n
• Birthday leave and volunteering day.
\n
• Private healthcare, pension, WFH allowance, and wellbeing benefits.
\n

\n

If you're passionate about IT support and delivering outstanding customer service, we'd love to hear from you. Apply now!