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- Tasks: Provide L1 & L2 service desk support and troubleshoot hardware/software issues.
- Company: Leading UK tech firm specialising in secure systems and AI solutions.
- Benefits: Competitive salary up to £65K, hybrid work, and career development opportunities.
- Other info: Dynamic environment with strong stakeholder communication and excellent growth potential.
- Why this job: Join a mission-driven team solving real-world challenges with cutting-edge technology.
- Qualifications: Active SC clearance and experience in service desk support required.
The predicted salary is between 65000 - 65000 £ per year.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Hampshire - Hybrid
Up to 65K per annum
Service Desk Engineer - Security Cleared is required for a UK-based technology organisation delivering advanced engineering, cyber, and data-driven solutions to government and commercial clients. The company specialises in secure systems, communications, artificial intelligence, and mission-critical software that support defence programmes.
You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation. You will be the primary point of contact, maintaining strong stakeholder communication, documentation, and service reporting.
Skills:
- Active SC clearance.
- Experience in ticket logging.
- Experience providing L1 & L2 desk support.
- Knowledge of ITIL (v3 or v4).
This is an excellent opportunity to work for an international company with decades of technical expertise, it combines research-led innovation with practical deployment to solve real-world challenges.
Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company.
Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
Service Desk Engineer - Security Cleared in Southampton employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Security Cleared in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk support. Think about your past experiences and how they relate to the role, especially around incident management and troubleshooting.
✨Tip Number 3
Show off your skills! During the interview, be ready to discuss specific examples of how you've handled L1 & L2 support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Desk Engineer - Security Cleared in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with L1 & L2 support, ticket logging, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Security Clearance: Since this role requires active SC clearance, don’t forget to mention it prominently in your application. It’s a key requirement, and we need to know you’ve got it sorted!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your updated CV directly. Let’s get your application rolling!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your L1 & L2 support skills. Be ready to discuss specific incidents you've managed, how you logged tickets, and the troubleshooting steps you took. This will show that you have hands-on experience and can hit the ground running.
✨Understand ITIL Principles
Since knowledge of ITIL is essential for this role, take some time to review the key concepts of ITIL v3 or v4. Be prepared to explain how you've applied these principles in your previous roles, especially in incident management and service delivery.
✨Communication is Key
As the primary point of contact, strong communication skills are a must. Think about examples where you've effectively communicated with stakeholders or resolved conflicts. Practise articulating your thoughts clearly and concisely during the interview.
✨Show Your Security Clearance Awareness
Since active SC clearance is required, be ready to discuss your understanding of security protocols and how they apply to service desk operations. Highlight any relevant experiences that demonstrate your commitment to maintaining security standards.