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- Tasks: Provide L1 & L2 service desk support and troubleshoot hardware/software issues.
- Company: Leading UK tech firm specialising in secure systems and AI solutions.
- Benefits: Competitive salary up to £65K, hybrid work, and career development opportunities.
- Other info: Exciting opportunity for growth in a respected international company.
- Why this job: Join a dynamic team solving real-world challenges with cutting-edge technology.
- Qualifications: Active SC clearance and experience in service desk support required.
The predicted salary is between 65000 - 65000 £ per year.
Hampshire - Hybrid
Up to 65K per annum
Service Desk Engineer - Security Cleared is required for a UK-based technology organisation delivering advanced engineering, cyber, and data-driven solutions to government and commercial clients. The company specialises in secure systems, communications, artificial intelligence, and mission-critical software that support defence programmes.
You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation. You will be the primary point of contact, maintaining strong stakeholder communication, documentation, and service reporting.
Skills:
- Active SC clearance.
- Experience in ticket logging.
- Experience providing L1 & L2 desk support.
- Knowledge of ITIL (v3 or v4).
This is an excellent opportunity to work for an international company with decades of technical expertise, combining research-led innovation with practical deployment to solve real-world challenges.
Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company.
P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
Service Desk Engineer - Security Cleared in Slough employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Security Cleared in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in security or service desk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and common L1 & L2 support scenarios. We recommend practising with a friend or using mock interviews to get comfortable with the questions you might face.
✨Tip Number 3
Showcase your SC clearance! Make sure to highlight your active security clearance in conversations and during interviews. It’s a big plus for employers in this field, so don’t be shy about it!
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep your CV updated and tailored for each role.
We think you need these skills to ace Service Desk Engineer - Security Cleared in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Service Desk Engineer role. Highlight your experience with L1 & L2 support, ticket logging, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be the primary point of contact, it's crucial to demonstrate your strong communication abilities. Use your application to showcase examples where you've effectively communicated with stakeholders or resolved issues.
Be Clear About Your Security Clearance: Active SC clearance is a must for this role, so make sure to mention it prominently in your application. We need to know you meet this requirement right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit your updated CV directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your L1 & L2 support skills. Be ready to discuss specific incidents you've managed, how you logged tickets, and any troubleshooting techniques you've used. This will show that you're not just familiar with the role but have hands-on experience.
✨Understand ITIL Principles
Since knowledge of ITIL is a must, take some time to review the key concepts of ITIL v3 or v4. Be prepared to explain how you've applied these principles in your previous roles, especially in incident management and service delivery.
✨Communicate Clearly
As the primary point of contact, strong communication skills are essential. Practice explaining technical issues in simple terms, as you'll need to keep stakeholders informed. Think about examples where you've successfully communicated complex information.
✨Show Your Security Clearance
Active SC clearance is a big deal for this role, so be ready to discuss your clearance status and any relevant experiences in secure environments. Highlight how your background aligns with the company's focus on security and defence programmes.