At a Glance
- Tasks: Build relationships and support healthcare customers in optimising digital pathways.
- Company: Join a growing healthtech business making a real impact in healthcare.
- Benefits: Up to £40,000 salary, bonuses, hybrid work, and career progression.
- Other info: Opportunity for strategic growth as the team expands.
- Why this job: Be a trusted contact for customers and help them succeed with innovative tech.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
iO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you'll act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation. You'll sit between customers and internal teams (Customer Success, Product and Support), making sure projects run smoothly, issues are resolved, and customers are seeing clear value. This is a great fit for someone who enjoys building long-term relationships, is confident delivering training remotely, and wants a role that can grow into more strategic ownership over time. This is not a sales-focused position, but as the business scales there may be opportunity to support account growth through upsell/cross-sell activity.
Responsibilities:
- Managing relationships with primary and secondary stakeholders across customer accounts
- Acting as the main point of contact for customer questions, support requests and escalations
- Driving adoption and ongoing engagement across different customer settings
- Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
- Writing and delivering training materials and sessions to a range of stakeholders
- Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
- Tracking and maintaining customer KPIs and engagement metrics
- Working closely with the support team to troubleshoot issues and resolve them effectively
- Partnering with product and customers to map new pathways and maintain existing workflows
- Contributing to process improvements that enhance the customer experience
- Travelling to customer sites periodically to meet clinicians and key stakeholders in person
Skills:
- Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
- Strong stakeholder management and relationship-building skills
- Confident verbal and written communication, including presenting and delivering training
- Strong organisation and time management with the ability to manage multiple priorities
- Comfortable working remotely and building credibility over video calls
- Able to manage issues/escalations calmly and drive resolution
- Project coordination experience and a practical, delivery-focused mindset
- Experience in healthtech/medtech, implementation or change management is beneficial
- Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
- Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial
This is a strong opportunity to join a business making a real impact in healthcare, with a clear progression path into more strategic customer success and account ownership as the team grows.
Please note: applicants must have an existing right to work in the UK.
Customer Success Executive - £40k in Slough employer: IO Associates
Join a dynamic healthtech company that is dedicated to transforming healthcare through innovative digital solutions. As a Customer Success Executive, you'll thrive in a supportive and collaborative work culture that prioritises employee growth and development, offering clear pathways for career advancement. With the flexibility of hybrid working and the opportunity to engage directly with NHS stakeholders, this role not only allows you to make a meaningful impact but also fosters long-term relationships in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - £40k in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Customer Success Executive role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about your past experiences in customer-facing roles and how they relate to building relationships and driving adoption. We want to hear how you’ve made an impact!
✨Tip Number 3
Show off your organisational skills! During interviews, be ready to discuss how you've managed multiple priorities and coordinated projects. This will demonstrate your delivery-focused mindset, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Customer Success Executive - £40k in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer-facing positions and any relevant skills that match the job description, like stakeholder management and relationship-building.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your verbal and written communication skills in your application. Use clear, concise language and consider including examples of how you've successfully delivered training or managed customer queries.
Highlight Relevant Experience:If you have experience in healthtech or similar fields, make it stand out! Mention any specific projects or roles where you’ve helped customers adopt new technologies or improve their processes, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IO Associates
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like NPS and CSAT, and be ready to discuss how you’ve used them in past roles. This will show that you’re not just familiar with the role but also passionate about driving customer satisfaction.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders in previous positions. Think about specific instances where your communication skills made a difference. This is crucial for a role that’s all about managing relationships and ensuring customer engagement.
✨Demonstrate Your Training Abilities
Since delivering training is a big part of this role, be ready to talk about your experience in this area. Consider preparing a mini-presentation or a mock training session to showcase your ability to convey information clearly and effectively. This will highlight your confidence and capability in a customer-facing role.
✨Be Ready to Discuss Problem-Solving
Think of examples where you’ve had to troubleshoot issues or manage escalations calmly. The interviewers will want to see how you handle challenges, so prepare to discuss your approach to resolving conflicts and ensuring customer satisfaction. This will demonstrate your practical mindset and delivery-focused attitude.
