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- Tasks: Shape user experiences for a public sector project, ensuring services meet user needs.
- Company: Join a fast-growing digital agency transforming services for global tech leaders.
- Benefits: Enjoy remote work flexibility and competitive pay of £250 - £300 per day.
- Why this job: Make a real impact on millions while collaborating with diverse stakeholders.
- Qualifications: GDS experience required; must have skills in user research and service design.
- Other info: This is a 3-month contract starting 1st April, outside IR35.
Remote 3-month contract - starting 1st April Outside IR35 £250 - £300pd. iO are working with an established and rapidly growing Digital agency in their search for a Service Designer. They work with global technology leaders to provide digital transformation services to a number of customers in industries including not-for-profit, financial services, and the public sector.
This position is working with one of their public sector clients on a new project that is currently in the discovery phase. As the Service Designer, you'll play a vital role in shaping user experiences that impact millions of people and help make sure content and services meet user needs.
We are looking for a Designer with experience in:
- GDS Experience is a must.
- Designing large or complex services that meet user needs and organisational outcomes, across all channels.
- Using user research and data to understand user needs, identify and understand problems, inform design decisions, and influence stakeholders.
- Planning and facilitating workshops with senior stakeholders across organisational boundaries, end users, and/or internal users.
Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100.
Service Designer employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to delivering user-centred services, which is crucial for this position.
✨Tip Number 2
Prepare to discuss your experience in designing complex services during interviews. Be ready to share specific examples of how you've used user research and data to inform your design decisions, as this will showcase your ability to meet user needs effectively.
✨Tip Number 3
Highlight your skills in planning and facilitating workshops. Since you'll be working with senior stakeholders, demonstrating your ability to engage and influence them will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the digital transformation space, especially those who have worked on public sector projects. This can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, particularly any work with GDS and complex services. Use specific examples that demonstrate your ability to meet user needs and achieve organisational outcomes.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for service design and your understanding of the public sector. Mention your experience in user research and how it has informed your design decisions in past projects.
Showcase Your Workshop Facilitation Skills: If you have experience planning and facilitating workshops, be sure to include this in your application. Provide examples of how you've engaged stakeholders and end users to gather insights and drive design processes.
Highlight Your Impact: In your application, focus on the impact your designs have had on user experiences. Use metrics or feedback from previous projects to illustrate how your work has positively influenced user satisfaction and service delivery.
How to prepare for a job interview at iO Associates
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Service (GDS) projects. Be prepared to discuss specific examples where you've designed services that meet user needs and organisational outcomes, as this is a key requirement for the role.
✨Demonstrate User-Centric Design
Prepare to talk about how you use user research and data to inform your design decisions. Share examples of how you've identified user needs and solved problems in previous projects, as this will show your ability to create impactful user experiences.
✨Facilitate Workshop Scenarios
Since planning and facilitating workshops is part of the job, think of scenarios where you've successfully led workshops with stakeholders. Be ready to explain your approach and how you ensured all voices were heard, which is crucial for collaboration across organisational boundaries.
✨Understand the Public Sector Context
Familiarise yourself with the challenges and nuances of working within the public sector. Being able to discuss how your design work can positively impact public services will demonstrate your understanding of the client's needs and the importance of user-centric design in this context.
