Service Delivery Manager - DV Cleared

eDVCleared Service Delivery Manager

iO Associates are working on an exclusive basis with a long-standing SME client that operates in the secure IT Systems space for their Defence & National Security clients.

This role is Business Critical for our clientand it involves managing a team of up to 10 engineers to support a cross-domain system for a Secure Government customer.

Responsibilities include incident management, liaising with stakeholders, and ensuring continuous service improvement.

Key details:

• £600 per day Outside IR35 (or if you would prefer Perm that is also an option)
• Initial 6 month contract with very likely extension.
• Predominantly on site in Cheltenham

*Due to the nature of the project the candidate must hold active eDV Clearance*

Responsibilities:

• Manage a team of multiple engineers supporting complex systems
• Ensure timely response to incidents and oversee incident management processes.
• Investigate ongoing problems and agree on suitable mitigation actions.
• Collaborate with customer and other supplier stakeholders to resolve issues effectively.
• Share product upgrade information with customer stakeholders to leverage new features.
• Provide regular reporting to customers on managed service provision, including adherence to SLAs and KPIs.
• Address customer dissatisfaction and act as a point of escalation.
• Identify and report commercial opportunities to internal commercial stakeholders.

Essential Skills & Experience:

• Experience working on IT projects within the Government or Defence sector.
• Experience working within Service Management and Service Operations.
• Experience using Service Management tools, preferably ServiceNow
• Experience of ITIL, SIAM & DevOps
• Experience of methodologies like Agile or Scrum
• This role requires active eDV Clearance

#J-18808-Ljbffr