Service Delivery Manager - DV Cleared
Service Delivery Manager - DV Cleared

Service Delivery Manager - DV Cleared

Cheltenham Full-Time No home office possible
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eDVCleared Service Delivery Manager

iO Associates are working on an exclusive basis with a long-standing SME client that operates in the secure IT Systems space for their Defence & National Security clients.

This role is Business Critical for our clientand it involves managing a team of up to 10 engineers to support a cross-domain system for a Secure Government customer.

Responsibilities include incident management, liaising with stakeholders, and ensuring continuous service improvement.

Key details:

  • £600 per day Outside IR35 (or if you would prefer Perm that is also an option)
  • Initial 6 month contract with very likely extension.
  • Predominantly on site in Cheltenham

*Due to the nature of the project the candidate must hold active eDV Clearance*

Responsibilities:

  • Manage a team of multiple engineers supporting complex systems
  • Ensure timely response to incidents and oversee incident management processes.
  • Investigate ongoing problems and agree on suitable mitigation actions.
  • Collaborate with customer and other supplier stakeholders to resolve issues effectively.
  • Share product upgrade information with customer stakeholders to leverage new features.
  • Provide regular reporting to customers on managed service provision, including adherence to SLAs and KPIs.
  • Address customer dissatisfaction and act as a point of escalation.
  • Identify and report commercial opportunities to internal commercial stakeholders.

Essential Skills & Experience:

  • Experience working on IT projects within the Government or Defence sector.
  • Experience working within Service Management and Service Operations.
  • Experience using Service Management tools, preferably ServiceNow
  • Experience of ITIL, SIAM & DevOps
  • Experience of methodologies like Agile or Scrum
  • This role requires active eDV Clearance

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Contact Detail:

iO Associates Recruiting Team

Service Delivery Manager - DV Cleared
iO Associates
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  • Service Delivery Manager - DV Cleared

    Cheltenham
    Full-Time

    Application deadline: 2027-03-29

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    iO Associates

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