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- Tasks: Design and implement voice-enabled contact centre solutions using Salesforce and Amazon Connect.
- Company: Leading technology consultancy in Greater London with a focus on innovation.
- Benefits: Full-time position with opportunities to make a positive impact through technology.
- Why this job: Join a dynamic team and transform customer service with cutting-edge solutions.
- Qualifications: 5+ years of experience with Salesforce Service Cloud and strong telephony knowledge.
- Other info: Collaborate closely with clients to optimise their operations and drive success.
The predicted salary is between 42000 - 84000 £ per year.
A leading technology consultancy in Greater London is looking for a mid-senior level Salesforce Service Cloud Voice Consultant to deliver modern customer service solutions. In this role, you will design and implement voice-enabled contact centre solutions using tools like Salesforce and Amazon Connect, while working closely with clients to optimise their operations.
The ideal candidate should have over 5 years of experience with Salesforce Service Cloud and contact centre platforms, alongside strong telephony knowledge. This full-time position offers the chance to positively impact through innovative technology solutions.
Service Cloud Voice Consultant: Design & Launch Telephony employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Cloud Voice Consultant: Design & Launch Telephony
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech consultancy space, especially those who work with Salesforce or telephony solutions. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Salesforce Service Cloud and contact centre platforms. When you get the chance to chat with potential employers, let them see how you've made an impact in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to voice-enabled contact centre solutions. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're genuinely interested in joining our team and making a difference in customer service solutions.
We think you need these skills to ace Service Cloud Voice Consultant: Design & Launch Telephony
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service Cloud and contact centre platforms. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering modern customer service solutions and how your background makes you the perfect fit for our team.
Showcase Your Telephony Knowledge: Since this role involves designing voice-enabled solutions, make sure to mention any specific telephony tools or systems you’ve worked with. We love seeing candidates who can bring that expertise to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make an impact with innovative technology solutions!
How to prepare for a job interview at iO Associates
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be prepared to discuss specific features and functionalities, especially those related to voice solutions. Familiarise yourself with recent updates or case studies that showcase your expertise.
✨Understand Telephony Integration
Since the role involves designing telephony solutions, it’s crucial to have a solid grasp of how Salesforce integrates with platforms like Amazon Connect. Prepare to explain how you’ve successfully implemented similar solutions in the past and the impact they had on customer service operations.
✨Client-Centric Approach
This position requires working closely with clients, so be ready to demonstrate your ability to understand their needs and optimise their operations. Share examples of how you’ve collaborated with clients to deliver tailored solutions that improved their contact centre performance.
✨Showcase Your Problem-Solving Skills
In the tech consultancy world, problem-solving is key. Prepare to discuss challenges you've faced in previous roles and how you overcame them, particularly in relation to service cloud implementations. Highlight your innovative thinking and adaptability in fast-paced environments.
