At a Glance
- Tasks: Lead digital and IT service projects, managing teams and ensuring compliance.
- Company: Established digital services organisation focused on public-sector impact.
- Benefits: Competitive salary, hybrid/remote work, and opportunities for professional growth.
- Other info: Active SC clearance needed; dynamic role with travel opportunities.
- Why this job: Make a difference in public services while working with cutting-edge technology.
- Qualifications: Experience in project management, ITIL, and ServiceNow required.
The predicted salary is between 65000 - 85000 € per year.
Salary: £65,000-£85,000 per year
Location: UK - hybrid/remote with occasional client-site travel
Start: ASAP
Security: Active SC clearance required
About the client
Our client is an established digital services organisation delivering high-impact programmes into UK public-sector and regulated environments. They combine product delivery, service management and secure operations to build user-centred services at scale.
The role
The client is seeking a Senior Delivery / Project Manager (SFIA 5) to lead end-to-end delivery of digital and IT service projects. You will translate strategy into delivery roadmaps, manage multidisciplinary teams and suppliers, embed ITIL service-management practices and champion ServiceNow to operationalise service workflows. You will represent the programme at senior governance forums and ensure benefits, risk and compliance are delivered to expected standards.
Key responsibilities:
- Own delivery for medium-to-large programmes: planning, resourcing, delivery, risk/issue management and benefits realisation.
- Embed ITIL best practice across service design, transition and operations, and lead ServiceNow adoption for incident, change, problem, CMDB and service catalogue.
- Manage and mentor cross-functional teams (product, engineering, service, BAU) and third-party suppliers.
- Run stakeholder forums, report to governance boards (RAG, RAID, benefits tracking) and influence senior decision-makers.
- Ensure delivery meets security, compliance and interoperability requirements for public-sector environments.
- Coach and uplift delivery capability across teams, supporting consistent delivery standards and governance by design.
Who the client wants:
- Experienced Senior Delivery / Project Manager at SFIA level 5 (or equivalent) with a track record leading complex digital/IT programmes.
- Practical ITIL/service-management experience and demonstrable ServiceNow exposure (design, configuration or operational use).
- Strong stakeholder management and clear communicator; comfortable presenting to senior stakeholders and governance boards.
- Proven ability to manage suppliers, risks, budgets and programme reporting.
- Experience working with public-sector or regulated clients is highly desirable.
- Active SC clearance is essential.
- Hybrid/remote working style with willingness to travel to client sites occasionally.
Senior Delivery/Project Manager employer: IO Associates
Our client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the digital services sector. With a hybrid/remote working model, employees enjoy flexibility while engaging in meaningful projects that impact the UK public sector. The company fosters a collaborative environment where innovation thrives, and team members are empowered to lead and mentor, ensuring a rewarding career path for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delivery/Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in public-sector or regulated environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and ITIL. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your ServiceNow expertise! Be ready to discuss specific projects where you've implemented ServiceNow solutions. Highlighting your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces in our talent pool, so make sure to keep us updated on your journey!
We think you need these skills to ace Senior Delivery/Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Delivery/Project Manager. Highlight your experience with ITIL and ServiceNow, and don’t forget to showcase your success in managing complex digital projects.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've led teams and delivered successful projects in the past.
Showcase Your Communication Skills:Since you'll be dealing with senior stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and consider including examples of how you've influenced decision-making in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IO Associates
✨Know Your ITIL and ServiceNow Inside Out
Make sure you brush up on your ITIL best practices and ServiceNow functionalities. Be ready to discuss how you've applied these in past projects, as the client will want to see your practical experience and understanding of these frameworks.
✨Prepare for Stakeholder Scenarios
Think about examples where you've successfully managed stakeholders or presented to governance boards. Prepare to share specific instances that highlight your communication skills and ability to influence senior decision-makers.
✨Demonstrate Your Delivery Management Skills
Be ready to talk about your experience with planning, resourcing, and risk management in medium-to-large programmes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Show Your Coaching and Mentoring Experience
The role involves managing and mentoring cross-functional teams, so be prepared to discuss how you've uplifted delivery capabilities in your previous roles. Share specific examples of how you've supported team members and improved delivery standards.
