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- Tasks: Design user-centred services for complex systems and data-led dashboards.
- Company: Join a secure central government programme with a focus on impactful service design.
- Benefits: Flexible remote work, competitive contract terms, and the chance to make a difference.
- Why this job: Shape meaningful change in high-impact projects while working remotely.
- Qualifications: Active SC Clearance and strong UCD experience in secure environments.
- Other info: Collaborate with multidisciplinary teams and enhance your design skills.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for an SC Cleared UCD Service Designer to support a programme within secure central government or defence. This role will focus on service design for complex systems, platforms and data-led dashboards, rather than public-facing websites or simple application journeys.
The successful candidate will bring a strong user-centred design mindset, with experience shaping end-to-end services in secure, public sector environments. Some user research experience is highly desirable, particularly where designers are required to work closely with users to validate assumptions and improve service outcomes within constrained or classified settings.
Key Requirements:- Active SC Clearance
- Proven experience working in secure central government or defence environments
- Strong UCD and service design experience across complex systems, platforms or dashboards
- Experience designing services that sit behind the scenes, supporting operational or analytical users
- User research experience, including planning and conducting research to inform design decisions
- Ability to work independently and collaborate effectively with multidisciplinary delivery teams
This is an excellent opportunity for an experienced SC Cleared Service Designer to deliver meaningful user-centred change on a complex, high-impact programme, with a high degree of remote working flexibility.
SC Cleared UCD Service Designer employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared UCD Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and public sector. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user-centred design projects, especially those in secure environments. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your user research techniques. Be ready to discuss how you’ve validated assumptions and improved service outcomes in past roles. We want to see your thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace SC Cleared UCD Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in secure environments and user-centred design. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this SC Cleared UCD Service Designer role. Share specific examples of your work in complex systems and how you've improved service outcomes.
Showcase User Research Skills: Since user research experience is highly desirable, make sure to mention any relevant projects where you’ve conducted research. We love seeing how you’ve validated assumptions and shaped services based on user feedback!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at iO Associates
✨Know Your User-Centred Design (UCD) Inside Out
Make sure you can talk confidently about your UCD experience. Prepare examples of how you've shaped end-to-end services, especially in secure environments. Highlight any specific projects where your design decisions led to improved user outcomes.
✨Research the Role and the Sector
Familiarise yourself with the complexities of service design in central government or defence. Understand the unique challenges these sectors face and be ready to discuss how your skills can address them. This shows you're not just interested in the role but also in the context it operates within.
✨Prepare for User Research Questions
Since user research experience is highly desirable, be ready to discuss your approach to planning and conducting research. Think of specific instances where your research validated assumptions or improved service design, and be prepared to share insights from those experiences.
✨Showcase Your Collaboration Skills
This role requires working with multidisciplinary teams, so be prepared to discuss how you've successfully collaborated in the past. Share examples that demonstrate your ability to work independently while also being a team player, especially in remote settings.
