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- Tasks: Be the first point of contact for IT support, managing calls and service requests.
- Company: Join a leading provider of high-security ICT services for defence and government sectors.
- Benefits: Competitive salary up to £28,000, with opportunities for personal growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a real impact in critical projects while developing your IT skills.
- Qualifications: Understanding of ITIL processes and strong customer support skills required.
The predicted salary is between 28000 - 28000 £ per year.
Stoke-on-Trent, UK
up to £28,000 pa DOE
Active SC Clearance required
iO Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams.
Key Responsibilities- Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal
- Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs
- Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled effectively
- Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations
- Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial
- Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates
- Proven problem-solving and teamwork abilities, with a proactive and adaptable approach
- Exposure to Windows environments, Office 365, Active Directory, VMware, and general IT support; relevant IT qualifications desirable
This is an excellent opportunity to work on amazing defence, government, etc. projects and a team that encourages and facilitates personal growth.
PS: The Company can’t provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role.
1st Line Support Engineer in Sandford employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Sandford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them you’re the right fit for that 1st Line Support Engineer role.
✨Tip Number 3
Tailor your approach! When you find a job you like, research the company and its culture. Use this info to customise your pitch during interviews, showing how you align with their values and needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line Support Engineer in Sandford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight your experience with ITIL processes and any relevant IT qualifications. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively managed stakeholder relationships in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your relevant experiences and skills that align with the job description.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IO Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Problem, and Change Management. Being able to discuss these concepts confidently will show that you understand the framework and can apply it in a real-world setting.
✨Show Off Your Customer Support Skills
Prepare examples of how you've successfully managed customer interactions in the past. Highlight your communication skills and how you've kept stakeholders informed during incidents. This will demonstrate your ability to maintain strong customer relationships.
✨Be Ready to Solve Problems
Think of specific instances where you've tackled technical issues or escalated problems effectively. The interviewers will want to see your problem-solving abilities in action, so come armed with stories that showcase your proactive approach.
✨Familiarise Yourself with Relevant Technologies
Get comfortable discussing Windows environments, Office 365, Active Directory, and VMware. If you have any relevant IT qualifications, be sure to mention them. Showing that you're knowledgeable about the tools they'll use will give you an edge.