Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and implement voice-enabled customer service solutions using Salesforce.
- Company: Dynamic tech company focused on innovative customer engagement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by transforming customer service for non-profits.
- Qualifications: 5+ years in Salesforce Service Cloud and contact centre platforms.
- Other info: Collaborative environment with a focus on innovation and client success.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a Salesforce Consultant with hands-on experience in Service Cloud Voice to help deliver modern, voice-enabled customer service solutions. In this role, you will work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.
Key Responsibilities:
- Designing and delivering Service Cloud Voice solutions
- Running or supporting workshops, solution design, and technical planning
- Configuring and customising Salesforce Service Cloud Voice
- Supporting go-lives and post-implementation improvements
- Work closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation
Core Requirements:
- 5+ years' experience with Salesforce Service Cloud or contact centre platforms
- Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
- Strong understanding of contact center operations
- Experience with telephony, CTI, or AWS tools is beneficial
Ready to make a difference? Apply now and help non-profits achieve their goals through cutting-edge Salesforce solutions!
Salesforce Service Cloud Voice Consultant employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Cloud Voice Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or even local events to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects with Service Cloud Voice or similar platforms. This can really help you stand out during interviews and give employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Research common questions for Salesforce roles and practice your answers. Be ready to discuss your hands-on experience and how you've tackled challenges in past projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Salesforce Service Cloud Voice Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service Cloud and any relevant contact centre platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service solutions and how your background makes you the perfect fit for our team. Let us know what excites you about working with Salesforce and helping non-profits.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've designed or implemented solutions in a contact centre environment. We love seeing how you’ve tackled challenges and improved processes, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at iO Associates
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud Voice knowledge. Be ready to discuss specific projects you've worked on, especially those involving contact centre solutions. Highlight your hands-on experience and any challenges you overcame.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've designed and implemented solutions in the past. Think about times when you had to run workshops or support technical planning. This will show that you can handle the responsibilities of the role effectively.
✨Understand the Client's Needs
Research the company and its clients before the interview. Understand their business model and how they engage with customers. This will help you tailor your answers and demonstrate that you're genuinely interested in helping them improve their customer service.
✨Be Ready for Technical Questions
Expect some technical questions related to Service Cloud Voice, Amazon Connect, and telephony platforms. Brush up on your knowledge of CTI and AWS tools, as these could come up. Being well-prepared will show that you’re not just a theoretical expert but also practical in your approach.
