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- Tasks: Optimise customer service operations and enhance service experience using Salesforce Service Cloud.
- Company: Dynamic company in London focused on improving customer experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make a real impact on customer service.
- Qualifications: Hands-on Salesforce Service Cloud experience and strong reporting skills.
- Other info: Collaborate with cross-functional teams and support innovative service workflows.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring a Salesforce Service Cloud Specialist to improve customer service operations and internal efficiency. You'll work closely with cross-functional stakeholders to optimise processes, improve reporting, and enhance the overall service experience in a fast-moving environment.
Responsibilities:
- Optimising Customer Service operations using Salesforce Service Cloud.
- Managing Salesforce configuration, admin, and enhancements.
- Building reports and dashboards for visibility and insights.
- Supporting third-party integrations and improving service workflows.
Essential Skills & Experience:
- Hands-on Salesforce Service Cloud experience (Admin/Dev).
- Exposure to Omni-Channel and Einstein Bot.
- Strong reporting skills and stakeholder communication.
Desirable Skills & Experience:
- Telephony or customer support tools.
- Strong Excel/data skills.
- Startup or scale-up experience.
Ready to make a difference? Interested in shaping better customer experiences? Apply now.
Salesforce Service Cloud Specialist employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Cloud Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal project that highlights your Salesforce Service Cloud expertise. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to Salesforce and customer service operations. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Salesforce Service Cloud Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Salesforce Service Cloud. We want to see how you've optimised customer service operations and managed configurations, so don’t hold back on those details!
Showcase Your Skills: When writing your application, emphasise your strong reporting skills and any experience with Omni-Channel or Einstein Bot. We love seeing how you’ve communicated with stakeholders in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to improving service workflows. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at iO Associates
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience, especially with admin tasks and any enhancements you've implemented. Familiarise yourself with Omni-Channel and Einstein Bot features, as these are likely to come up in conversation.
✨Showcase Your Reporting Skills
Prepare to talk about how you've built reports and dashboards in the past. Think of specific examples where your reporting skills led to improved visibility and insights for your team. This will demonstrate your ability to optimise customer service operations effectively.
✨Communicate Like a Pro
Since stakeholder communication is key, practice articulating your thoughts clearly and confidently. Use examples from your previous roles to illustrate how you've successfully collaborated with cross-functional teams to enhance service workflows.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-moving environment. Prepare some examples of challenges you've faced in customer service operations and how you tackled them using Salesforce. This will show your proactive approach and adaptability.
