Programme Manager – ServiceNow IRM Implementation

Programme Manager – ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

• Establish programme governance, reporting structures, and stakeholder engagement plans.
• Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

• Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
• Coordinate stakeholder workshops and requirement gathering sessions.
• Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

• Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
• Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

• Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

• Ensure delivery of configured IRM components including:
• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management (optional/inclusion-based)
• Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

• Ensure delivery of comprehensive training for administrators and end-users.
• Validate documentation quality and completeness.
• Oversee post-implementation support for a minimum of 90 days.

Must have:

• 8+ years of regulated industry experience
• ServiceNow certifications or experience with IRM modules
• Proven success managing ServiceNow enterprise software implementation programmes
• Strong understanding of risk management, compliance, and governance frameworks.
• Experience with RFP processes and vendor evaluation.
• Excellent stakeholder management and communication skills.

Desirable:

• Familiarity with ITSM, CMDB, and integration best practices.
• PMP, PRINCE2, or equivalent certification preferred.
• Background in risk or compliance functions.