At a Glance
- Tasks: Become the go-to expert for innovative HealthTech software and support customer implementations.
- Company: Join a rapidly growing HealthTech organisation with a collaborative culture.
- Benefits: Earn up to £55,000, enjoy remote work, and receive 25 days annual leave.
- Other info: Flexible working environment with opportunities for career growth and learning.
- Why this job: Shape a new role and influence product development while making a real impact.
- Qualifications: 3-4+ years in HealthTech, strong customer-facing skills, and software configuration experience.
We're working with a rapidly growing HealthTech organisation that's looking to hire a Product Specialist to join their collaborative team. This is a brand-new role created as the business continues to scale, giving you the opportunity to shape the position and make a real impact. This isn't your typical product role. You'll become the go-to expert for the company's software, working across Product, Projects and Customer Success to support implementations, configure solutions, deliver training and help shape future product development. If you enjoy variety, working closely with customers and influencing how products evolve, this could be the perfect next step.
Responsibilities:
- You'll work closely with the Product and Project teams while becoming the product expert customers rely on.
- Configuring the software during customer implementations.
- Becoming the subject matter expert for the product suite.
- Delivering customer training and onboarding.
- Producing user guides, test scripts and implementation documentation.
- Understanding customer workflows and gathering requirements.
- Feeding customer feedback into the Product team to influence future development.
- Acting as the first point of contact for product queries, resolving configuration issues where possible and coordinating technical escalations.
- Working collaboratively across Product, Projects and Technical teams to deliver an excellent customer experience.
This role is predominantly product-focused, with support forming a smaller part of the position.
Skills:
- Experience within Healthcare or HealthTech (essential).
- Previous experience in a Product Specialist, Application Specialist or Software Specialist role.
- Software configuration and implementation experience.
- Experience writing or executing test scripts/UAT.
- Delivering customer training or onboarding.
- Strong customer-facing and stakeholder management skills.
You'll be someone who:
- Has around 3-4+ years' commercial experience.
- Enjoys solving problems and learning new technologies.
- Is confident working directly with customers.
- Can work independently while collaborating across multiple teams.
- Thrives in a fast-paced, growing environment.
What's On Offer?
- Salary up to £55,000 DOE.
- Fully remote working across the UK or Ireland.
- Occasional travel to customer sites or company offices (typically no more than 1-2 times per month, fully expensed where applicable).
- 25 days annual leave, plus public holidays (basic holiday increasing with service).
- Flexible, supportive working environment.
- Genuine opportunity to shape a newly created role.
- Exposure across Product, Projects and Customer Success.
- The chance to work for an innovative HealthTech organisation making a real difference to patient care.
If you're looking for a role where you can broaden your skills, work closely with customers and have a genuine influence on product development, I'd love to tell you more. Please apply below or get in touch for a confidential chat.
Product Specialist (UK&I) - remote - £55k employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist (UK&I) - remote - £55k
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IO Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IO Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IO Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Product Specialist (UK&I) - remote - £55k
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IO Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IO Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IO Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IO Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IO Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IO Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
