At a Glance
- Tasks: Support users across multiple practices and manage IT hardware procurement.
- Company: Award-winning dental group with a rapidly growing central IT team.
- Benefits: Remote work, private medical insurance, and discounted dental treatment.
- Other info: Excellent progression opportunities in a collaborative environment.
- Why this job: Join a friendly team and make a real impact in IT support.
- Qualifications: Previous IT Helpdesk experience and knowledge of Active Directory and Office 365.
The predicted salary is between 30000 - 35000 £ per year.
An award-winning and rapidly growing dental group is looking for an IT Helpdesk Administrator to join their central IT team. This role will involve supporting users across multiple UK practices, managing onboarding, user accounts, IT hardware procurement, and acting as a key escalation point for IT support issues.
Key Responsibilities
- Manage user accounts, permissions, and passwords across Active Directory & Microsoft 365
- Support onboarding and IT setup for new starters
- Coordinate IT hardware and mobile device procurement
- Manage escalations with external MSP providers
- Track tickets and support SLAs
- Maintain IT asset inventories
Requirements
- Previous IT Helpdesk / IT Support experience
- Knowledge of Active Directory and Office 365
- Strong communication and stakeholder management skills
- Experience working with internal teams and outsourced providers
Benefits
- Remote working
- Private medical insurance
- Enhanced benefits package
- Discounted dental treatment
- Excellent progression opportunities within a fast-growing business
- Friendly and collaborative team culture
If this sounds like the right fit for you, apply now or reach out for a confidential discussion.
Locations
IT Helpdesk Administrator in Newport, Wales employer: IO Associates
Join an award-winning dental group that prioritises employee well-being and growth, offering a friendly and collaborative team culture. As an IT Helpdesk Administrator, you'll enjoy remote working flexibility, private medical insurance, and an enhanced benefits package, all while contributing to a rapidly growing business with excellent progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Administrator in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in helpdesk roles. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your Active Directory and Office 365 knowledge. We all know that confidence is key, so practice common helpdesk scenarios and how you'd handle them.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience with stakeholder management and how you've successfully collaborated with teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Administrator in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous IT Helpdesk experience and any relevant skills, like your knowledge of Active Directory and Office 365. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Helpdesk Administrator role. Share specific examples of how you've supported users and managed escalations in the past – we love a good story!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase your stakeholder management experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at IO Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Communication Skills
Since this role involves supporting users across multiple practices, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated with both technical and non-technical stakeholders in the past.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific IT support scenarios. Think through common issues that arise in helpdesk roles and prepare your responses. This will show that you're proactive and ready to tackle real-world problems.
✨Highlight Your Team Spirit
This position is all about collaboration, so be sure to share experiences where you've worked well within a team or coordinated with external providers. Emphasising your ability to work in a friendly and collaborative culture will resonate well with the interviewers.
