Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham (1-2 days p/w) Duration: End of March 2027 (initially) Nationality: Sole British
iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities
Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management.
Drive Continual Service Improvement (CSI).
Support cloud-based and multi-supplier service environments.
Manage service governance, reporting, performance monitoring and operational reviews.
Support Service Desk and operational teams with escalations and service coordination.
Maintain service documentation, knowledge articles and operational processes.
Work with stakeholders and suppliers to improve service delivery and customer experience.
Essential Experience
Strong ITIL/service management experience.
Experience across Incident, Change, Problem and Service Request Management.
Cloud service and multi-supplier experience.
Experience delivering CSI and service reporting.
Jira Service Management, Confluence and Remedy or equivalent ITSM tooling.
Strong stakeholder management, communication and documentation skills.
If you're interested, please respond with your most up-to-date CV and I will be calling through suitable candidates right away!
Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham (1-2 days p/w) Duration: End of March 2027 (initially) Nationality: Sole British
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Locations
Cloud Service Manager in Newport, Wales employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
