At a Glance
- Tasks: Coordinate customer service and operations, ensuring client satisfaction and efficient scheduling.
- Company: Established tech and fleet solutions provider with a supportive culture.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in customer service and operations.
- Qualifications: Experience in customer service, strong organisational skills, and IT proficiency.
The predicted salary is between 26000 - 28000 £ per year.
Role
Customer Service & Operations Coordinator
Salary
Location
Stockport (Hybrid)
Working Hours
Monday to Friday, 7.5 hours per day
(between 08:00 - 17:30 on a 3-week rotating shift pattern: 08:00-16:30 / 08:30-17:00 / 09:00-17:30)
We are recruiting on behalf of an established technology and fleet solutions provider based in Stockport. They are seeking a proactive, highly organised
Customer Service & Operations Coordinator to join their fast-paced operations team.
This is a versatile role bridging customer support, operational scheduling, and partner liaison.
You will serve as a key point of contact for clients, handling day-to-day enquiries, coordinating technical team schedules, and assisting with claims and order workflows.
Key Responsibilities
- Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
- Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
- Liaise with external insurance partners to assist with ongoing claims and query resolution.
- Process customer orders, account updates, and cancellations accurately within internal systems.
- Review and triage device/telematics data to assist clients with technical queries.
- Collaborate with the finance team to support billing, invoicing, and contract charge checks.
- Provide operational cover for the dispatch and fulfilment function during peak periods.
- What We Are Looking For
- Proven background in customer service or operational support in a fast-paced environment.
- Experience handling both inbound and outbound customer communication.
- Strong organisational and diary management skills, with the ability to multitask and prioritise effectively.
- Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals.
- Excellent interpersonal and written communication skills.
- A self-starter attitude with strong problem-solving initiative.
If you are looking for a dynamic operational role within a supportive and forward-thinking company, apply with your CV today or get in touch directly to discuss further.
Customer Service & Operations Coordinator in Manchester employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
