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- Tasks: Provide L1 & L2 support, manage incidents, and troubleshoot hardware/software issues.
- Company: Leading tech firm specialising in secure systems and AI solutions.
- Benefits: Competitive salary up to £65K, hybrid work, and career growth opportunities.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Join a mission-driven team solving real-world challenges with cutting-edge technology.
- Qualifications: Active SC clearance and experience in service desk support required.
The predicted salary is between 65000 - 65000 £ per year.
Hampshire - Hybrid
Up to 65K per annum
Service Desk Engineer - Security Cleared is required for a UK-based technology organisation delivering advanced engineering, cyber, and data-driven solutions to government and commercial clients. The company specialises in secure systems, communications, artificial intelligence, and mission-critical software that support defence programmes.
You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation. You will be the primary point of contact, maintaining strong stakeholder communication, documentation, and service reporting.
Skills:
- Active SC clearance.
- Experience in ticket logging.
- Experience providing L1 & L2 desk support.
- Knowledge of ITIL (v3 or v4).
This is an excellent opportunity to work for an international company with decades of technical expertise, combining research-led innovation with practical deployment to solve real-world challenges.
Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company.
P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
Service Desk Engineer - Security Cleared in London employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Security Cleared in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled incidents or requests in the past, especially those that highlight your troubleshooting abilities and stakeholder communication.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Desk Engineer - Security Cleared in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Service Desk Engineer role. Highlight your experience with L1 & L2 support, ticket logging, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: As the primary point of contact, strong communication is key! In your application, give examples of how you've maintained stakeholder communication in previous roles. This will help us see how you can fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a straightforward approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your L1 & L2 support skills and ITIL knowledge. Be ready to discuss specific incidents you've managed, how you logged tickets, and the troubleshooting steps you took. This will show that you’re not just familiar with the concepts but have practical experience.
✨Showcase Your Communication Skills
As a Service Desk Engineer, you'll be the primary point of contact for stakeholders. Practice explaining technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for maintaining strong relationships.
✨Research the Company
Familiarise yourself with the company’s focus on secure systems and cyber solutions. Understand their mission and values, and think about how your skills align with their goals. This will help you tailor your answers and show genuine interest in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to incident management or how they measure success in the service desk team. It shows you're engaged and thinking critically about how you can contribute.