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- Tasks: Design and implement voice-enabled contact centre solutions for modern customer service.
- Company: Leading technology consultancy in Greater London with a focus on innovation.
- Benefits: Full-time position with opportunities to make a positive impact through technology.
- Why this job: Join a dynamic team and optimise client operations with cutting-edge solutions.
- Qualifications: 5+ years of experience with Salesforce Service Cloud and telephony knowledge.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 42000 - 84000 £ per year.
A leading technology consultancy in Greater London is looking for a mid-senior level Salesforce Service Cloud Voice Consultant to deliver modern customer service solutions. In this role, you will design and implement voice-enabled contact centre solutions using tools like Salesforce and Amazon Connect, while working closely with clients to optimise their operations.
The ideal candidate should have over 5 years of experience with Salesforce Service Cloud and contact centre platforms, alongside strong telephony knowledge. This full-time position offers the chance to positively impact through innovative technology solutions.
Service Cloud Voice Consultant: Design & Launch Telephony in London employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Cloud Voice Consultant: Design & Launch Telephony in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce and contact centre space. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies of your previous projects with Salesforce Service Cloud and telephony solutions. We want to see how you’ve made an impact before, so don’t hold back!
✨Tip Number 3
Prepare for those interviews! Research common questions for Service Cloud Voice Consultants and practice your responses. We’re here to help you shine, so make sure you can confidently discuss your experience and how it relates to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table, so don’t hesitate to hit that apply button!
We think you need these skills to ace Service Cloud Voice Consultant: Design & Launch Telephony in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service Cloud and contact centre platforms. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering modern customer service solutions and how your telephony knowledge can benefit us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've optimised operations in previous roles. We love candidates who can think outside the box and come up with innovative solutions, so let that creativity flow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at iO Associates
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss specific features and functionalities, especially those related to voice solutions. We recommend preparing examples of how you've used Salesforce in past projects to demonstrate your expertise.
✨Understand Telephony Systems
Since this role involves designing telephony solutions, it's crucial to have a solid grasp of contact centre platforms and telephony systems like Amazon Connect. We suggest researching recent trends and innovations in telephony to show that you're up-to-date and can bring fresh ideas to the table.
✨Client-Centric Mindset
This position requires working closely with clients to optimise their operations. Prepare to share experiences where you've successfully collaborated with clients, understood their needs, and delivered tailored solutions. We believe showcasing your interpersonal skills will set you apart.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in previous roles and how you overcame them, particularly in relation to customer service solutions. We encourage you to think of specific scenarios where your innovative thinking made a positive impact, as this will highlight your ability to deliver results.
