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For Companies At a Glance
- Tasks: Design and implement voice-enabled customer service solutions using Salesforce.
- Company: Join a forward-thinking telecommunications company making a difference.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Help non-profits enhance customer engagement with innovative Salesforce solutions.
- Qualifications: 5+ years in Salesforce Service Cloud and contact centre platforms.
- Other info: Dynamic team environment with a focus on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Salesforce Consultant with hands-on experience in Service Cloud Voice to help deliver modern, voice-enabled customer service solutions. In this role, you will work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.
Key Responsibilities
- Designing and delivering Service Cloud Voice solutions
- Running or supporting workshops, solution design, and technical planning
- Configuring and customising Salesforce Service Cloud Voice
- Supporting go-lives and post-implementation improvements
- Working closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation
Core Requirements
- 5+ years’ experience with Salesforce Service Cloud or contact centre platforms
- Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
- Strong understanding of contact center operations
- Experience with telephony, CTI, or AWS tools is beneficial
Ready to make a difference? Apply now and help non-profits achieve their goals through cutting-edge Salesforce solutions!
Job Details
- Seniority level – Mid-Senior level
- Employment type – Full-time
- Job function – Information Technology
- Industry – Telecommunications
Salesforce Service Cloud Voice Consultant in London employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Cloud Voice Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or even local events to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with Service Cloud Voice and any relevant projects. This can be a game-changer during interviews, as it gives you a chance to demonstrate your expertise in a tangible way.
✨Tip Number 3
Prepare for those interviews! Research common questions for Salesforce consultants and practice your responses. Be ready to discuss your hands-on experience with Service Cloud Voice and how you've tackled challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure to submit your application directly for the best chance of landing that dream role.
We think you need these skills to ace Salesforce Service Cloud Voice Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service Cloud and any relevant contact centre platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service solutions and how your background makes you the perfect fit for this role. Let us know what excites you about working with clients to improve their engagement.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've designed or implemented solutions in a contact centre environment. We love seeing how you’ve tackled challenges and delivered results, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at iO Associates
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud Voice knowledge. Be ready to discuss specific features and how they can enhance customer service solutions. Familiarise yourself with Amazon Connect and any other telephony platforms mentioned in the job description.
✨Showcase Your Experience
Prepare to share concrete examples from your past roles where you've designed or implemented contact centre solutions. Highlight your hands-on experience and how it led to successful outcomes for clients. This will demonstrate your capability and confidence in the role.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current projects or challenges they face with Service Cloud Voice. This shows your genuine interest and helps you understand how you can contribute effectively.
✨Be Ready for Technical Questions
Expect some technical questions related to configuring and customising Salesforce Service Cloud Voice. Brush up on your technical skills and be prepared to discuss how you would approach specific scenarios or problems that may arise during implementation.
