At a Glance
- Tasks: Lead business analysis for customer experience and digital transformation projects.
- Company: Join a leading organisation driving impactful change in CRM.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with the chance to work on large-scale transformation initiatives.
- Why this job: Make a real difference in customer experience while working with senior stakeholders.
- Qualifications: Proven BA experience, strong analytical skills, and CRM project knowledge.
The predicted salary is between 57036 - 69710 £ per year.
Business Analyst (Customer Experience / CRM)
We’re looking for an experienced Business Analyst to support customer experience and digital transformation initiatives for a leading organisation.
This is an excellent opportunity for a proactive BA who can work independently, engage with senior stakeholders, and drive business change across CRM-focused projects.
Key Responsibilities
- Lead business analysis activities across customer experience and digital initiatives.
- Gather, analyse, and document business requirements.
- Facilitate workshops with business and technical stakeholders.
- Produce high-quality documentation, process maps, and functional artefacts.
- Identify business challenges and recommend practical solutions.
- Collaborate with cross‑functional teams to support CRM implementation projects.
- Work independently while managing multiple priorities in a fast‑paced environment.
- Proven experience as a Business Analyst on large-scale change or transformation programmes.
- Strong background in customer experience (CX), CRM, or digital transformation projects.
- Excellent stakeholder management and workshop facilitation skills.
- Experience creating business process maps and project documentation.
- Strong analytical and problem‑solving abilities.
- Able to work autonomously and lead BA activities.
- Experience with CRM implementation projects.
- Exposure to Microsoft Dynamics.
- Knowledge of Jira.
- Experience within the healthcare or charity sectors.
If you’re an experienced Business Analyst looking for your next Outside IR35 contract and are available to start ASAP, we’d love to hear from you. Apply today with your latest CV.
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Lead BA in London employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Lead BA in London
✨Tap into Freelance Platforms
Don’t just sit around waiting for gigs to come to you! Head over to platforms like Upwork or Freelancer, where businesses are constantly looking for freelance talent in business intelligence. Create a killer profile showcasing your skills and past projects to attract potential clients.
✨Show Off Your Expertise
Visibility is key in the freelance world! Start a blog or vlog where you share insights, tutorials, or case studies related to business intelligence. This not only showcases your expertise but also helps you build an audience that could turn into future clients.
✨Join Business Intelligence Communities
Networking is crucial, so dive into communities like LinkedIn groups focused on business intelligence or data analysis. Engage in discussions, share your insights, and make valuable connections that could lead to freelance opportunities or referrals.
✨Keep Your Portfolio Fresh
Make sure your portfolio is up-to-date with your latest projects in business intelligence. Include detailed case studies that demonstrate how you've solved problems or improved processes for clients. This will make you stand out when you apply through our website or reach out to potential clients directly!
We think you need these skills to ace Lead BA in London
Some tips for your application 🫡
Show Off Those Data Skills!:In the world of business intelligence, your analytical prowess is key. Make sure to highlight your experience with data visualisation tools like Tableau or Power BI in your CV. A well-crafted portfolio showcasing your past projects—complete with challenges faced and how you overcame them—will grab our attention at IO Associates.
Provide a Snapshot of Your Services:As a freelancer, it's essential to be transparent about what you offer. Include a clear outline of your rates, availability, and services in your application. This way, we at IO Associates can easily see how your skills align with our needs—keeping it straightforward works wonders!
Tailor Your Proposal for Us:When applying, don’t forget to tailor your proposal to IO Associates. Mention specific challenges we may face in our industry and how your past experiences can tackle those issues. This personalised touch shows us you’ve done your homework and genuinely care about the role.
Certifications Matter!:If you have any relevant certifications—like ITIL, Six Sigma, or data analytics certificates—make sure they're highlighted in your CV. They can set you apart from other freelancers applying for the Lead BA position at IO Associates. It shows that you're committed to your craft and stay current in this ever-evolving field.
How to prepare for a job interview at IO Associates
✨Show Off Your Data Visualisation Skills
In business intelligence, how you present data can be just as important as the data itself. Prepare a few examples of dashboards or visual reports from previous projects that showcase your ability to interpret and present complex information clearly. This will help you demonstrate that you not only crunch numbers but also make sense of them in a meaningful way for your clients.
✨Know Your Tools Inside Out
Freelance roles often require a specific toolkit, like Tableau, Power BI, or SQL. Make sure you're fluent in the tools listed in the job description and even get comfortable showcasing them live or via screen share during the interview. Think about how you would solve potential business problems that might arise in the role using these tools—that’ll show you're ready to jump in.
✨Pitch Your Project Experience
Since this is a freelance gig, the interview can feel more like a pitch. Be ready to discuss your past projects in a way that highlights the challenges you faced, how you overcame them, and the impact your work had. Bring along a portfolio that illustrates your track record, as this will help potential clients visualise what you can do for them at IO Associates.
✨Prepare to Discuss Your Approach
In business intelligence, different scenarios can call for different approaches to analysis and data mining. Be prepared to talk about how you would handle specific situations or client requests, showing your problem-solving process. Think about some common scenarios in the industry and how you would tackle them—this can really set you apart from the crowd.
