Junior Cloud Infrastructure Engineer
Location:
Stoke-on-Trent, UK Working Pattern:
On-site / as required by the role Employment Type:
Permanent About the Role
We are looking for a
Junior Cloud Infrastructure Engineer
to join a growing technical support environment and help ensure the reliable, secure and efficient operation of cloud services. This is a hands-on role suited to someone with experience in cloud infrastructure and technical support who is looking to develop their career further. You will provide
1st and 2nd line cloud support , troubleshoot infrastructure issues, monitor cloud environments and act as an escalation point for more complex incidents. You will work across cloud platforms and technologies including
IaaS, PaaS and SaaS , supporting areas such as virtual machines, storage, networking and identity services. Key Responsibilities
Provide 1st and 2nd line support for cloud-related incidents and service requests.
Diagnose and resolve issues involving cloud infrastructure, services and connectivity.
Log, categorise and prioritise incidents and service requests accurately.
Troubleshoot virtual machines, storage, networking and identity services across cloud environments such as
AWS and Azure .
Monitor cloud environments and respond proactively to performance issues and alerts.
Use monitoring platforms such as
AWS CloudWatch, Azure Monitor or GCP Operations Suite .
Escalate complex issues to senior engineers or specialist resolver groups with clear technical documentation.
Work closely with support teams, senior engineers and other internal teams to resolve high-priority incidents within SLA.
Create and maintain knowledge base articles, standard operating procedures and escalation documentation.
Liaise with cloud service providers and third-party vendors when technical support is required.
Contribute to continuous improvement across cloud support operations.
Stay current with cloud technologies, security standards and industry best practices.
Participate in training and professional development, including relevant cloud certifications.
Participate in an out-of-hours support rota where required.
About You
We are looking for someone with a genuine interest in
cloud infrastructure and technical support , who is comfortable troubleshooting problems and working methodically to reach a resolution. You should have: Experience in a technical support, infrastructure or cloud environment.
Exposure to cloud platforms such as
AWS, Azure and/or GCP .
Understanding of core cloud infrastructure concepts, including compute, storage, networking and identity.
Good troubleshooting and analytical skills.
Experience working with incidents, service requests and escalations.
Strong communication skills and the ability to explain technical issues clearly.
A proactive approach to monitoring, problem-solving and continuous learning.
Good documentation skills and attention to detail.
A willingness to develop your technical knowledge and pursue relevant certifications.
Why Consider This Opportunity?
This is an excellent opportunity for a
Junior Cloud Infrastructure Engineer
to gain broader exposure across cloud platforms, infrastructure support, monitoring, incident management and technical escalation. You will work alongside experienced engineers while developing the skills needed to progress within cloud infrastructure and engineering. If you are looking to build your career in cloud infrastructure and want a role where you can develop technically while working on real-world cloud environments, we would be keen to hear from you.
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Junior Cloud Infrastructure Engineer in London employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
