At a Glance
- Tasks: Build relationships and support customers in optimising digital clinical pathways.
- Company: Join a growing healthtech business making a real impact in healthcare.
- Benefits: Up to £40k salary, bonuses, hybrid work, and career progression.
- Other info: Opportunity for strategic growth as the team expands.
- Why this job: Be a trusted contact for customers and help them succeed with innovative tech.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
Type: Permanent
Salary: Up to £40,000 plus bonus & benefits
Location: Hybrid - remote with travel to customer sites 1-2x per month
iO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you will act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation.
You will sit between customers and internal teams (Customer Success, Product and Support), making sure projects run smoothly, issues are resolved, and customers are seeing clear value. This is a great fit for someone who enjoys building long-term relationships, is confident delivering training remotely, and wants a role that can grow into more strategic ownership over time. This is not a sales-focused position, but as the business scales there may be opportunity to support account growth through upsell/cross-sell activity.
Responsibilities:
- Managing relationships with primary and secondary stakeholders across customer accounts
- Acting as the main point of contact for customer questions, support requests and escalations
- Driving adoption and ongoing engagement across different customer settings
- Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
- Writing and delivering training materials and sessions to a range of stakeholders
- Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
- Tracking and maintaining customer KPIs and engagement metrics
- Working closely with the support team to troubleshoot issues and resolve them effectively
- Partnering with product and customers to map new pathways and maintain existing workflows
- Contributing to process improvements that enhance the customer experience
- Travelling to customer sites periodically to meet clinicians and key stakeholders in person
Skills:
- Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
- Strong stakeholder management and relationship-building skills
- Confident verbal and written communication, including presenting and delivering training
- Strong organisation and time management with the ability to manage multiple priorities
- Comfortable working remotely and building credibility over video calls
- Able to manage issues/escalations calmly and drive resolution
- Project coordination experience and a practical, delivery-focused mindset
- Experience in healthtech/medtech, implementation or change management is beneficial
- Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
- Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial
This is a strong opportunity to join a business making a real impact in healthcare, with a clear progression path into more strategic customer success and account ownership as the team grows.
Please note: applicants must have an existing right to work in the UK.
Customer Success Executive - £40k in London employer: IO Associates
Join a dynamic healthtech company that is dedicated to transforming healthcare through digital innovation. As a Customer Success Executive, you'll thrive in a supportive and collaborative work culture that prioritises employee growth and development, offering clear pathways for career advancement. With the flexibility of hybrid working and the opportunity to engage directly with NHS stakeholders, this role not only allows you to make a meaningful impact but also fosters long-term relationships in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - £40k in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around customer success and relationship management.
✨Tip Number 3
Showcase your skills! If you've got experience in training or onboarding, make sure to highlight that. Use examples from your past roles to demonstrate how you’ve successfully managed customer relationships and resolved issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making an impact in healthcare.
We think you need these skills to ace Customer Success Executive - £40k in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder interaction, it's crucial to demonstrate your verbal and written communication skills. Use clear, concise language in your application and consider including examples of how you've successfully communicated with customers in the past.
Highlight Relationship-Building Experience:We’re looking for someone who excels at building long-term relationships. In your application, share specific instances where you've managed relationships with stakeholders or customers, and how those experiences have prepared you for this role.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. We can't wait to hear from you!
How to prepare for a job interview at IO Associates
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key concepts like stakeholder management and relationship-building, as these will be crucial in your role. Be ready to discuss how you've successfully managed customer relationships in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of training and support, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with different stakeholders, especially in remote settings. This will demonstrate your confidence and ability to engage customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think about times when you've resolved issues or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Its Impact
Familiarise yourself with the healthtech industry and the company's role within it. Understanding their digital clinical pathways and how they support NHS customers will show your genuine interest and help you connect your experience to their mission during the interview.
