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- Tasks: Lead customer resolution efforts and drive service improvements through valuable insights.
- Company: Innovative not-for-profit housing partnership dedicated to enhancing community living.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while shaping the future of housing services.
- Qualifications: Experience in customer service management and strong leadership skills.
- Other info: Collaborative environment with a focus on feedback and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
SUTTON HOUSING PARTNERSHIP is a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO), we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.
The opportunity: We are looking for an experienced and values-driven Customer Resolution and Insight Manager who is passionate about doing the right thing for residents and using insight to continually improve services. You will be a confident and credible leader who believes that complaints not only ensure compliance but drive fairness, learning and improving outcomes for customers.
- Acting as a key advisor across service areas, the primary point of contact for the Housing Ombudsman, ensuring the organisation consistently aligns with the Dispute Resolution Principles.
- Working collaboratively across teams, building positive relationships with colleagues, councillors and external partners, and creating a culture where feedback is welcomed and acted upon.
- Driving the importance of learning from complaints and customer insight, turning learning into practical service improvements.
Working closely with the Executive Management Team.
Customer Resolution & Insight Manager in London employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution & Insight Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Sutton Housing Partnership on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Resolution roles. We should also think about how our past experiences align with their values and objectives, so we can showcase our passion for improving services.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we've turned complaints into actionable insights. This will demonstrate our ability to drive improvements and align with their mission.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Customer Resolution & Insight Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving customer experiences shine through. We want to see how much you care about making a difference for residents and how your values align with ours.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about specific situations where you’ve resolved complaints or used insights to improve services. We love hearing about real examples that showcase your skills and impact.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your leadership qualities and collaborative spirit, as these are key for the Customer Resolution & Insight Manager role. We appreciate when candidates take the time to connect their experience to our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at iO Associates
✨Know Your Stuff
Make sure you understand the role of a Customer Resolution & Insight Manager inside out. Familiarise yourself with the Dispute Resolution Principles and how they apply to the housing sector. This will show that you're not just interested in the job, but that you’re genuinely passionate about improving services for residents.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about times when you’ve turned complaints into actionable insights. This is your chance to demonstrate your credibility as a leader who can drive change and foster a culture of learning.
✨Build Relationships
Since this role involves working collaboratively across teams, be ready to discuss how you’ve built positive relationships in previous roles. Highlight your communication skills and give examples of how you’ve engaged with colleagues, councillors, and external partners to improve outcomes.
✨Emphasise Your Values
Sutton Housing Partnership is looking for someone who is values-driven. Be prepared to talk about your personal values and how they align with the organisation's mission. Share stories that illustrate your commitment to fairness and doing the right thing for residents.
