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- Tasks: Lead the complaints handling team and ensure compliance with regulatory standards.
- Company: Reputable London Market Insurer focused on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact on client trust and organisational reputation.
- Qualifications: Experience in complaints management and strong leadership skills.
- Other info: Join a forward-thinking team in a dynamic insurance environment.
The predicted salary is between 65000 - 75000 £ per year.
Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. This is an exciting opportunity to make a significant impact within a forward-thinking and reputable organisation committed to regulatory compliance and customer satisfaction.
Role Overview
In response to organisational growth and evolving regulatory requirements, this pivotal role has been created to oversee the complaints management function across international operations. As Complaints Manager, you will hold a key strategic position, ensuring that complaint handling processes meet both regulatory standards and internal expectations. Your work will directly influence the organisation's reputation and client trust, making this role both impactful and rewarding.
- Experience of working on commercial property complaints.
- Strong leadership and people management capabilities.
- Effective communicator with superb interpersonal skills, both written and verbal.
- Experience in regulatory reporting and managing complex conduct risk issues.
- Knowledge of Lloyd's Minimum Standards and other regulatory requirements related to complaints.
- Prior experience with Conduct Risk frameworks and compliance planning.
- Familiarity with complaint management systems and tools, including VisRisk.
Please note that you will be required to work in their London office 3 days per week.
If you have the experience above, please apply now! Or alternatively, for more information, please contact Raj on 07418 376146.
Complaints Manager in London employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the hunt for a Complaints Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Lloyd's Minimum Standards and conduct risk frameworks. We want you to be able to showcase your expertise and how it aligns with the company's values during those crucial conversations.
✨Tip Number 3
Practice your communication skills! As a Complaints Manager, you'll need to demonstrate superb interpersonal abilities. Role-play common interview scenarios with a friend to help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and conduct risk. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about complaints management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: As a Complaints Manager, effective communication is key. In your application, demonstrate your written communication skills clearly and concisely. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at iO Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints management and conduct risk. Familiarise yourself with Lloyd's Minimum Standards and any relevant regulatory requirements. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Complaints Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team or managed complex complaints. Highlight how your approach improved processes or enhanced customer satisfaction.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled difficult conversations or resolved conflicts in the past. This will showcase your superb interpersonal skills.
✨Familiarity with Tools
Get comfortable with complaint management systems and tools like VisRisk. If you have experience using these tools, be prepared to discuss how they helped you manage complaints effectively. If not, do a bit of research to understand their functionalities and benefits.
