Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support and troubleshoot technical issues for customers.
- Company: Join a leading healthcare technology company making a difference.
- Benefits: Competitive salary, generous holiday, private healthcare, and learning support.
- Other info: Enjoy hybrid working and opportunities for personal growth.
- Why this job: Kickstart your career in tech while helping others with their challenges.
- Qualifications: Strong IT support experience and excellent communication skills required.
The predicted salary is between 27500 - 27500 £ per year.
Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month)
Employment Type: Permanent
Salary: £27,500 per annum
About the Client
Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base.
Role Overview
We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service.
Key Responsibilities
- Provide inbound support via phone and email
- Investigate and resolve technical and application issues
- Execute SQL updates and generate reports
- Manage and prioritise support tickets (Freshdesk)
- Maintain accurate documentation and ticket records
- Escalate issues where required and meet SLA targets
- Collaborate with internal teams to improve customer experience
Required Experience
- Strong IT support / service desk experience
- Excellent communication and customer service skills
- Good problem-solving and analytical ability
- Ability to manage multiple tasks and priorities
- Basic knowledge of SQL (desirable)
Working Pattern
Hybrid working (minimum 2 days onsite)
Shift pattern between 8:00 am - 6:00 pm
Occasional out-of-hours support required
Benefits
- Dedicated learning development support
- 22 days holiday + bank holidays (+ birthday off)
- Additional volunteering day
- Pension private healthcare
If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity.
First Line Support - Lincoln in Lincolnshire employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support - Lincoln in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can explain technical issues clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace First Line Support - Lincoln in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around troubleshooting and SQL basics. Familiarise yourself with common issues that might arise in a healthcare tech environment, as this will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You could even role-play with a friend or family member to get comfortable with handling different types of customer queries over the phone and via email.
✨Get to Grips with Freshdesk
If you’re not already familiar with Freshdesk or similar ticketing systems, take some time to learn the basics. Understanding how to manage and prioritise support tickets will be crucial, and it’ll impress the interviewers if you can demonstrate your knowledge during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you convey your problem-solving abilities effectively.