At a Glance
- Tasks: Lead SAP support, manage incidents, and ensure service quality in a dynamic environment.
- Company: Join a public sector organisation focused on stability and effective service management.
- Benefits: Competitive daily rate, mostly remote work, and potential for contract extensions.
- Other info: Opportunity to work with senior stakeholders and enhance your technical expertise.
- Why this job: Make a real impact by improving SAP service delivery and stakeholder satisfaction.
- Qualifications: Experience in SAP support/service leadership and strong stakeholder management skills.
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a Legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders.
You’ll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership. You’ll be working with senior stakeholders, a small internal support team, and a third-party support partner.
- Key focus: BAU SAP support leadership stability, service quality, and clear stakeholder communication
- Hands-on SAP support understanding: enough technical depth to go into the system, interrogate issues, and challenge/guide the right fixes
- Supplier + internal team management: manage the support contract and coordinate effective delivery
- Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern/location: Mostly remote, with on-site expectation approx. once per month. The wider team is not routinely on-site.
Essential experience:
- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
- Relevant SAP technical background (any of the below):
- SAP Finance (FI/CO)
- Procurement (MM/SD-MM)
- General SAP administration/support (e.g., BASIS/security/access/transports - depending on your profile)
Interested? Apply with your CV and always feel free to pop me a LinkedIn connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
- Your hands-on SAP support exposure (what you’ve supported, what you’ve been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)
SAP Technical Lead in Leeds employer: IO Associates
Panoramic Associates is an excellent employer for those seeking a meaningful role in the public sector, offering a dynamic work environment that prioritises stability and service quality. With a focus on employee growth and development, you will have the opportunity to enhance your SAP support skills while engaging with senior stakeholders and managing supplier relationships. The mostly remote working arrangement, combined with a collaborative team culture, ensures a balanced work-life experience, making it an attractive place for professionals looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn, especially those in the SAP field. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your hands-on SAP support knowledge. Be ready to discuss specific scenarios where you've managed stakeholders or resolved issues—this will show you're the real deal!
✨Tip Number 3
Don’t just wait for job postings; proactively reach out to companies you admire. Express your interest in their SAP projects and how you can contribute to their success.
✨Tip Number 4
When applying, make sure to highlight your experience with supplier management and stakeholder communication. Tailor your approach to reflect the job description, and don’t forget to apply through our website for the best chance!
We think you need these skills to ace SAP Technical Lead in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Technical Lead role. Highlight your hands-on SAP support experience and any relevant technical knowledge that matches the job description. We want to see how your background aligns with what we're looking for!
Showcase Stakeholder Management:Since stakeholder management is key for this role, include specific examples of how you've effectively communicated and managed expectations in high-pressure situations. We love seeing real-life scenarios that demonstrate your skills!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and achievements. We appreciate straightforward communication!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, feel free to connect with Katelin Lovell on LinkedIn and drop a note about your experience – we love getting to know our applicants better!
How to prepare for a job interview at IO Associates
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially in areas like Finance (FI/CO) and Procurement (MM/SD-MM). Be ready to discuss specific issues you've diagnosed or supported in the past. This will show that you have the hands-on experience needed for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in high-pressure situations. Think about times when you had to set expectations or communicate updates clearly. This will demonstrate your ability to keep everyone on the same page and maintain satisfaction.
✨Highlight Your Leadership Experience
Be ready to talk about your experience leading support teams or managing suppliers. Discuss any service reviews or contract delivery you've overseen. This will help convey your capability to provide calm, effective oversight in a legacy SAP environment.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery. This will help you build rapport with the interviewers and showcase your direct communication style.
