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- Tasks: Lead user research for a data-sharing product impacting government strategy.
- Company: User Centred Design Consultancy with a focus on innovation.
- Benefits: £500 per day, largely remote work, and potential contract extension.
- Other info: Collaborative agile environment with opportunities to influence senior stakeholders.
- Why this job: Make a real difference in government operations through user insights.
- Qualifications: Active SC Clearance and experience in complex user research.
£500 p/d Outside IR35. Initial 3 month contract with a 6 month extension likely. Largely remote with some expensed travel.
Overview
iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes.
Key Responsibilities
- Lead and deliver end-to-end user research activities during discovery.
- Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops).
- Engage with a wide range of stakeholders, including operational users, policy, and technical teams.
- Translate complex user needs into clear, actionable insights.
- Support the definition of user journeys, pain points, and opportunities across departmental boundaries.
- Present findings in a compelling and accessible way to inform strategic decision-making.
- Collaborate closely with product, design, and delivery teams in an agile environment.
Essential Skills & Experience
- Active SC Clearance (UKSV Security Clearance).
- Proven experience delivering user research in government or highly secure environments.
- Strong discovery-phase experience, particularly in complex or cross-organisational services.
- Ability to work with sensitive data and navigate constrained research environments.
- Experience influencing senior stakeholders and shaping strategy through insights.
- Excellent communication, facilitation, and storytelling skills.
Desirable
- Experience working on data-sharing, interoperability, or cross-departmental services.
- Familiarity with GDS standards and service design principles.
Please don’t hesitate to apply if you’re an SC Cleared User Researcher as my client wants to interview WC 11th May.
Locations
SC Cleared User Researcher x 2 in Kent, Maidstone employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared User Researcher x 2 in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the user research field, especially those who have experience in government or secure environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your storytelling skills. You’ll need to present your findings in a compelling way, so practice explaining your past projects and how they shaped strategy. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of research methods! Be ready to discuss your approach to user research, especially in complex environments. Show us how you’ve engaged with stakeholders and translated their needs into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented SC Cleared User Researchers like you, so don’t miss out on this opportunity!
We think you need these skills to ace SC Cleared User Researcher x 2 in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user research, especially in government or secure environments. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of your work and how it relates to the responsibilities listed in the job description. Keep it engaging and to the point!
Showcase Your Communication Skills: Since you'll be engaging with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to present findings effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IO Associates
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to government and secure environments. Be ready to discuss how you've led end-to-end research activities and the specific methods you've used, like interviews and workshops.
✨Understand the Stakeholder Landscape
Familiarise yourself with the types of stakeholders you might encounter in this role. Think about how you can engage with operational users, policy teams, and technical staff. Prepare examples of how you've influenced senior stakeholders in the past.
✨Translate Insights into Action
Be prepared to showcase your ability to turn complex user needs into clear insights. Think of specific instances where your findings shaped strategy or improved user journeys, and be ready to present these in a compelling way.
✨Showcase Your Communication Skills
Since storytelling is key in this role, practice articulating your research findings clearly and engagingly. Consider how you can demonstrate your communication and facilitation skills during the interview, perhaps through a mock presentation of your past work.