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For Companies At a Glance
- Tasks: Provide advanced IT support for hardware, software, and network issues in aerospace.
- Company: Join a global leader in aerospace and defence, working on innovative projects.
- Benefits: Enjoy a hybrid role with competitive pay and paid overtime opportunities.
- Why this job: Be part of a dynamic team shaping the future of aviation and space technology.
- Qualifications: Strong networking skills, Cisco experience, and relevant certifications preferred.
- Other info: Must be a Sole British National eligible for UK Security Clearance.
Location: Bristol
12-Month Contract (Extension Likely)
Rate: £89.63/hour (Inside IR35) + Paid Overtime over 37.5 hrs
Hybrid Role
Please note: This role requires a Sole British National who is eligible for UK Security Clearance.
Join a global leader in aerospace and defence, contributing to cutting-edge projects in aviation and space systems. We are looking for a Level 3 IT Support Engineer to join our dynamic team at the Filton site. This is a fantastic opportunity to work on mission-critical infrastructure, resolving complex IT issues and supporting innovation within a high-tech environment.
What You’ll Do:
- Provide advanced support for hardware, software, and network issues
- Maintain and troubleshoot firewalls (Palo Alto/Checkpoint), VPNs, routers, and switches
- Support and manage Windows servers, desktops, laptops, and mobile devices
- Handle user account management, software rollouts, and security updates
- Ensure compliance with GDPR and internal security protocols
What You Bring:
- Strong networking and firewall skills with Cisco configuration experience
- Proficiency in TCP/IP, DNS, DHCP, and server basics
- Certifications such as CompTIA A+, Microsoft, or ITIL (preferred)
- Excellent communication, troubleshooting, and documentation abilities
Work with industry leaders in a high-impact role delivering world-class IT support. Apply today and take part in shaping the future of aerospace technology!
IT Support Engineer employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Palo Alto and Checkpoint firewalls. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of networking protocols like TCP/IP, DNS, and DHCP. Being able to confidently explain these concepts and how you've applied them in past roles will demonstrate your expertise.
✨Tip Number 3
Since this role requires UK Security Clearance, be prepared to discuss your eligibility and any relevant background checks. Understanding the clearance process can show your commitment and readiness for the position.
✨Tip Number 4
Network with professionals in the aerospace and IT support sectors. Engaging with industry groups or forums can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Emphasise your networking and firewall skills, as well as any certifications like CompTIA A+, Microsoft, or ITIL.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for aerospace technology and your ability to resolve complex IT issues. Mention specific experiences that demonstrate your troubleshooting and communication skills.
Highlight Security Clearance Eligibility: Since this role requires UK Security Clearance, clearly state your eligibility in your application. This will show that you meet one of the key requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at iO Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, firewalls, and server management. Highlight specific projects or challenges you've faced and how you resolved them, especially those involving Cisco configurations and troubleshooting complex IT issues.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT problems, as this will showcase your analytical abilities and approach to critical situations.
✨Emphasise Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical staff. Prepare examples of how you've successfully explained complex IT concepts to users or collaborated with team members to resolve issues.
✨Understand Compliance and Security Protocols
Familiarise yourself with GDPR and internal security protocols relevant to the aerospace sector. Be ready to discuss how you ensure compliance in your previous roles and how you would approach security updates and user account management in this position.
