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For Companies At a Glance
- Tasks: Manage IT incidents and support internal teams while collaborating on exciting projects.
- Company: A growing tech consultancy with a remote-first culture.
- Benefits: Structured training, career progression, and a supportive work environment.
- Why this job: Deepen your technical skills in integration and middleware systems.
- Qualifications: Experience in L1/L2 IT support and a passion for technology.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A growing technology consultancy is seeking an IT Support Service Analyst to join their expanding team. This remote-first position requires L1/L2 IT support experience and offers opportunities for technical development in integration and middleware systems.
Responsibilities include:
- Managing incidents
- Supporting internal IT
- Collaborating with cross-functional teams
The role provides a supportive environment with structured training and progression pathways, appealing to professionals looking to deepen their technical abilities.
IT Support Analyst: L1–L2 to Integrations — Remote employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst: L1–L2 to Integrations — Remote
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your L1/L2 support skills. We should be ready to discuss real-life scenarios where we solved technical issues, as this will show our problem-solving abilities.
✨Tip Number 3
Show off our passion for tech! During interviews, let’s talk about any personal projects or learning experiences related to integration and middleware systems. This can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace IT Support Analyst: L1–L2 to Integrations — Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your L1/L2 IT support experience and any relevant skills in integration and middleware systems. We want to see how your background aligns with the role, so don’t be shy about showcasing your technical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our supportive environment. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've managed incidents or supported internal IT in the past. We’re looking for candidates who can demonstrate their ability to tackle challenges head-on and work collaboratively with cross-functional teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iO Associates
✨Know Your Tech Inside Out
Make sure you brush up on your L1/L2 IT support knowledge. Be ready to discuss common incidents you've managed and how you resolved them. Familiarise yourself with integration and middleware systems, as this will show your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, be ready to share experiences where you've successfully collaborated with others. Highlight your communication skills and how you’ve contributed to a positive team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to IT support and their training programmes. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
