Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly IT support to users via email, phone, and remote assistance.
- Company: Join a dynamic team focused on continuous improvement and user satisfaction.
- Benefits: Enjoy 24 days' holiday, private medical cover, and a casual dress code.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
- Other info: Work onsite 3/4 days a week with great career growth opportunities.
The predicted salary is between 30000 - 50000 £ per year.
We're looking for an IT Systems & Support Engineer to provide friendly, effective support to users across the business via email, phone, remote assistance, and deskside. You'll be helping both internal staff and external clients, so clear communication, patience, and attention to detail are key. This is a varied role covering troubleshooting, administration, and continuous improvement across our systems and processes. This role will be onsite 3/4 days a week at my client's office.
What you'll be doing:
- Supporting users with hardware, software, and network issues
- Maintaining systems including Cisco Meraki, Active Directory, Entra ID and M365
- Creating and updating configuration and process documentation
- Managing and improving the starter, leaver, mover process
- Carrying out scheduled health checks on user equipment
- Assisting with server administration and scheduled tasks
- Maintaining asset registers across multiple sites
- Supporting compliance activities and monitoring
- Ensuring laptops remain secure, patched, and compliant
What we're looking for:
- Strong customer-service focus with the ability to manage expectations
- Reliable, proactive, and confident using your initiative
- Comfortable working both independently and as part of a team
- Able to communicate clearly with colleagues of all technical levels
You'll receive a competitive package including 24 days' holiday (rising with service), a company pension, private medical cover, casual dress, and access to an Employee Assistance Programme.
IT Support employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both tech-savvy folks and those who might struggle, being able to explain things clearly is crucial. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you. Think about what you want to know about the team dynamics or the tools they'll use.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the IT Support role. Highlight your experience with hardware, software, and network issues, and don’t forget to mention any relevant tools like Cisco Meraki or M365 that you've worked with.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iO Associates
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Cisco Meraki and Active Directory. Being able to discuss your experience with these systems will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer-service focus, prepare examples of how you've successfully managed user expectations in the past. Think about times when you turned a frustrated user into a satisfied one—those stories will resonate well.
✨Demonstrate Your Problem-Solving Ability
Be ready to talk through your troubleshooting process. You might even be asked to solve a hypothetical problem during the interview. Practise explaining your thought process clearly and logically, as this will highlight your attention to detail.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT processes or team dynamics. This shows that you're genuinely interested in the role and helps you assess if the company is the right fit for you too.
