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- Tasks: Provide L1 & L2 service desk support and troubleshoot hardware/software issues.
- Company: Leading UK tech firm specialising in secure systems and AI solutions.
- Benefits: Competitive salary up to £65K, hybrid work, and career growth opportunities.
- Other info: Dynamic environment with strong stakeholder communication and documentation.
- Why this job: Join a mission-driven team tackling real-world challenges with cutting-edge technology.
- Qualifications: Active SC clearance and experience in service desk support required.
The predicted salary is between 65000 - 65000 £ per year.
A Service Desk Engineer - Security Cleared is required for a UK-based technology organisation delivering advanced engineering, cyber, and data-driven solutions to government and commercial clients. The company specialises in secure systems, communications, artificial intelligence, and mission-critical software that support defence programmes.
You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation. You will be the primary point of contact, maintaining strong stakeholder communication, documentation, and service reporting.
Skills:
- Active SC clearance.
- Experience in ticket logging.
- Experience providing L1 & L2 desk support.
- Knowledge of ITIL (v3 or v4).
This is an excellent opportunity to work for an international company with decades of technical expertise, combining research-led innovation with practical deployment to solve real-world challenges.
Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company.
*P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the...
Service Desk Engineer - Security Cleared in Hampshire employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Security Cleared in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your L1 & L2 support skills. Be ready to discuss specific incidents you've managed and how you resolved them. Real-life examples will show you're the right fit for the role!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Desk Engineer role. We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Service Desk Engineer - Security Cleared in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with L1 & L2 support, ticket logging, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be the primary point of contact, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can maintain effective stakeholder communication.
Highlight Your Security Clearance: Don't forget to mention your active SC clearance! This is a key requirement for the role, so make it stand out in your application. We need to know you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance at joining our team. So, don’t hesitate – submit that updated CV!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your L1 & L2 support skills. Be ready to discuss specific incidents you've managed, how you logged tickets, and the troubleshooting steps you took. This will show that you have hands-on experience and can hit the ground running.
✨Understand ITIL Principles
Since knowledge of ITIL is a must, take some time to review the key concepts of ITIL v3 or v4. Be prepared to explain how you've applied these principles in your previous roles, especially in incident management and service delivery.
✨Communication is Key
As the primary point of contact, strong communication skills are essential. Think about examples where you've effectively communicated with stakeholders or resolved conflicts. Practise articulating your thoughts clearly and concisely during the interview.
✨Show Your Security Clearance Knowledge
Since active SC clearance is required, be ready to discuss your understanding of security protocols and how they apply to service desk operations. Highlight any relevant experiences that demonstrate your commitment to maintaining security standards.