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For Companies At a Glance
- Tasks: Provide first-line support to customers, troubleshoot issues, and manage support tickets.
- Company: Join a leading healthcare technology company making a difference.
- Benefits: Competitive salary, 22 days holiday, private healthcare, and dedicated learning support.
- Other info: Enjoy hybrid working with opportunities for personal and professional growth.
- Why this job: Kickstart your career in tech while helping customers solve real problems.
- Qualifications: Strong IT support experience and excellent communication skills required.
The predicted salary is between 27500 - 27500 £ per year.
Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month)
Employment Type: Permanent
Salary: £27,500 per annum
About the Client
Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base.
Role Overview
We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service.
Key Responsibilities
- Provide inbound support via phone and email
- Investigate and resolve technical and application issues
- Execute SQL updates and generate reports
- Manage and prioritise support tickets (Freshdesk)
- Maintain accurate documentation and ticket records
- Escalate issues where required and meet SLA targets
- Collaborate with internal teams to improve customer experience
Required Experience
- Strong IT support / service desk experience
- Excellent communication and customer service skills
- Good problem-solving and analytical ability
- Ability to manage multiple tasks and priorities
- Basic knowledge of SQL (desirable)
Working Pattern
- Hybrid working (minimum 2 days onsite)
- Shift pattern between 8:00 am - 6:00 pm
- Occasional out-of-hours support required
Benefits
- Dedicated learning & development support
- 22 days holiday + bank holidays (+ birthday off)
- Additional volunteering day
- Pension & private healthcare
If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity.
First Line Support - Lincoln employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support - Lincoln
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try some mock scenarios or common tech issues. Being prepared will help you shine during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace First Line Support - Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how your background aligns with the role of a Support Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare technology and how your problem-solving skills can make a difference in our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, we’d love to see examples of your excellent communication skills. Whether it’s through your CV or cover letter, let us know how you’ve successfully helped customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at IO Associates
✨Know Your Tech
Brush up on your technical skills, especially around SQL and troubleshooting. Be ready to discuss how you've resolved issues in the past, as this will show your problem-solving abilities.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service. Think about times when you went above and beyond to help a customer, as this role heavily focuses on providing support via phone and email.
✨Familiarise Yourself with Freshdesk
If you have experience with ticketing systems like Freshdesk, mention it! If not, do a bit of research on how it works. Being able to talk about managing and prioritising support tickets will impress the interviewers.
✨Show Your Team Spirit
This role involves collaboration with internal teams, so be prepared to discuss how you've worked effectively in a team before. Highlight any experiences where you contributed to improving processes or customer experiences.