At a Glance
- Tasks: Provide expert support for clinical systems and troubleshoot application issues.
- Company: Join a specialist healthtech organisation with a collaborative culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Enjoy quarterly meet-ups and work within a close-knit team.
- Why this job: Make a real difference in healthcare by supporting innovative clinical applications.
- Qualifications: Experience in NHS IT or clinical systems support is essential.
The predicted salary is between 40000 - 45000 £ per year.
Role: Systems Support Engineer (Clinical Systems)
Contract: Permanent
Salary: £40,000 – £45,000 (DOE)
Travel: Remote (UK-based) with quarterly travel to London (expensed)
iO Associates are currently working with a specialist healthtech organisation that is looking to appoint a Systems Support Engineer to join their highly collaborative support team on a permanent basis. This is a fantastic opportunity for someone with experience in NHS IT or clinical systems support who is looking to move into a more specialist, niche environment working closely with healthcare applications, clinical workflows and integration technologies.
The role sits within a close-knit support function supporting a small customer base. These are not generic IT service desk issues, but instead focused on clinical application behaviour, integration alerts and patient workflow-related queries within a highly structured, process-driven environment. You’ll get the opportunity to work with healthcare integration standards such as HL7 and DICOM, supported by a Mirth integration engine. You will spend time reviewing logs, investigating errors and understanding how clinical data flows through systems.
Key responsibilities:
- Providing 1st and 2nd line support
- Investigating and resolving application and workflow-related incidents
- Reviewing logs, error messages and system alerts to identify root causes
- Supporting integration-related queries across HL7 and DICOM environments
- Working within structured, documented processes
- Collaborating with internal technical teams on more complex issues
- Understanding and interpreting clinical workflows and patient data pathways
- Ensuring all tickets are accurately documented and resolved within SLA
Skills:
- Experience within NHS IT, clinical systems or healthcare application support environments
- Understand clinical workflows and healthcare terminology
- Interpret and investigate application issues logically
- Work within structured, process-driven environments
- Service desk or support background to troubleshoot effectively
- Communicate clearly with both technical and clinical users
- Work independently within a small, collaborative team
- SQL exposure is desirable for basic data understanding and investigation purposes, but there is no expectation for advanced querying or development skills.
What’s on Offer?
- Salary up to £45,000 depending on experience
- Small, specialist support team with a collaborative culture
- Exposure to clinical systems, HL7, DICOM and integration environments
- Structured, process-led environment with strong documentation
- Opportunity to develop within a growing organisation
- Occasional quarterly meet-ups (fully expensed)
If you’re currently in a hands-on NHS clinical systems support role (e.g. PACS, RIS, EPR support or service desk with clinical applications exposure) and have experience in troubleshooting system issues, please don’t hesitate to apply now!
Support Engineer (Clinical Systems) - £40k - Remote in England employer: IO Associates
Join a dynamic healthtech organisation that prioritises collaboration and employee growth, offering a supportive environment for those passionate about clinical systems. With a focus on niche healthcare applications and integration technologies, you'll have the chance to enhance your skills while working remotely and engaging in quarterly team meet-ups. This role not only provides competitive salary packages but also fosters a culture of continuous learning and development within a specialist support team.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Clinical Systems) - £40k - Remote in England
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IO Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IO Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IO Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Support Engineer (Clinical Systems) - £40k - Remote in England
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IO Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IO Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IO Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IO Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IO Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IO Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
