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- Tasks: Provide top-notch IT support and ensure smooth tech operations.
- Company: Join a leading engineering firm making waves in the tech industry.
- Benefits: Enjoy a competitive hourly rate and the chance to work on exciting projects.
- Why this job: Perfect for tech enthusiasts wanting to grow in a dynamic corporate environment.
- Qualifications: 4+ years in IT Service Management and 2nd Line Support required.
- Other info: Must have active SC Clearance; this is a full-time role in Manchester.
Role: Deskside & Technology Support Analyst
Clearance: SC Cleared minimum, can take DV
Location: Manchester
Hourly Rate: £34 via Umbrella
Contract Duration: 6 Months initial
I have partnered with an Engineering firm who are looking for SC Cleared Support professionals to join them on a contract basis. Please note, this is a full-time role in Manchester in which you'll need an Active SC Clearance to be considered.
Experience Required
- Essential: At least 4 years' experience in IT Service Management principles and processes
- 2nd Line Support experience
- High level of proficiency and knowledge of working in a Corporate IT environment
- Experience in working to (and exceeding) Service Level Agreements
- Desirable:
- Qualifications: Certification from Microsoft
- ITIL V3/4 Foundation Qualification
- Working knowledge of Service Now
- Customer Service Experience
If you're interested, please do apply to this role with your most up to date CV as I will be calling through applications in order of receipt.
Deskside & Technology Support Analyst (SC Cleared) - Manchester employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & Technology Support Analyst (SC Cleared) - Manchester
✨Tip Number 1
Make sure to highlight your SC Clearance status prominently in your application. Since this role specifically requires active SC Clearance, it's crucial that potential employers see this right away.
✨Tip Number 2
Network with professionals in the IT Service Management field, especially those who have experience in corporate environments. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Service Now. Being able to discuss your experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 4
Prepare for questions related to Service Level Agreements (SLAs) and how you've exceeded them in past roles. Having concrete examples ready will demonstrate your capability and experience in meeting and surpassing expectations.
We think you need these skills to ace Deskside & Technology Support Analyst (SC Cleared) - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management and 2nd Line Support. Use specific examples to demonstrate how you've worked in a Corporate IT environment and met Service Level Agreements.
Highlight Your Clearance: Clearly state your SC Clearance status at the top of your application. This is a crucial requirement for the role, so make it easy for the employer to see that you meet this criterion.
Showcase Relevant Qualifications: If you have certifications like Microsoft or ITIL V3/4, be sure to include them in your application. Mention any additional training or qualifications that relate to the job description.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the Deskside & Technology Support Analyst role. Focus on your customer service experience and how it aligns with the company's needs.
How to prepare for a job interview at iO Associates
✨Showcase Your IT Service Management Knowledge
Make sure to highlight your understanding of IT Service Management principles and processes. Be prepared to discuss specific examples from your past experience that demonstrate how you've successfully implemented these principles in a corporate IT environment.
✨Demonstrate 2nd Line Support Experience
Since the role requires 2nd line support experience, be ready to talk about your previous roles where you provided this level of support. Discuss the types of issues you resolved and how you ensured customer satisfaction while adhering to Service Level Agreements.
✨Emphasise Your SC Clearance
As this position requires SC clearance, make sure to mention your active clearance status early in the conversation. This will reassure the interviewer of your eligibility for the role and show that you understand the importance of security in this position.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service experience, think of scenarios where you went above and beyond for a client. Prepare to share these stories, focusing on your communication skills and ability to resolve issues effectively.
