At a Glance
- Tasks: Build relationships and support healthcare customers in adopting digital solutions.
- Company: Join a growing healthtech business making a real impact in healthcare.
- Benefits: Up to £40,000 salary, bonuses, hybrid work, and career progression.
- Other info: Opportunity for strategic growth and travel to meet key stakeholders.
- Why this job: Be a trusted contact and help shape the future of healthcare technology.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
iO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you’ll act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation. You’ll sit between customers and internal teams (Customer Success, Product and Support), making sure projects run smoothly, issues are resolved, and customers are seeing clear value. This is a great fit for someone who enjoys building long-term relationships, is confident delivering training remotely, and wants a role that can grow into more strategic ownership over time. This is not a sales-focused position, but as the business scales there may be opportunity to support account growth through upsell/cross-sell activity.
Responsibilities
- Managing relationships with primary and secondary stakeholders across customer accounts
- Acting as the main point of contact for customer questions, support requests and escalations
- Driving adoption and ongoing engagement across different customer settings
- Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
- Writing and delivering training materials and sessions to a range of stakeholders
- Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
- Tracking and maintaining customer KPIs and engagement metrics
- Working closely with the support team to troubleshoot issues and resolve them effectively
- Partnering with product and customers to map new pathways and maintain existing workflows
- Contributing to process improvements that enhance the customer experience
- Travelling to customer sites periodically to meet clinicians and key stakeholders in person
Skills
- Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
- Strong stakeholder management and relationship-building skills
- Confident verbal and written communication, including presenting and delivering training
- Strong organisation and time management with the ability to manage multiple priorities
- Comfortable working remotely and building credibility over video calls
- Able to manage issues/escalations calmly and drive resolution
- Project coordination experience and a practical, delivery-focused mindset
- Experience in healthtech/medtech, implementation or change management is beneficial
- Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
- Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial
This is a strong opportunity to join a business making a real impact in healthcare, with a clear progression path into more strategic customer success and account ownership as the team grows. Please note: applicants must have an existing right to work in the UK.
Customer Success Executive - £40k employer: IO Associates
Join a dynamic healthtech company that prioritises employee growth and fosters a collaborative work culture. With a hybrid working model, you will enjoy the flexibility of remote work while also having the opportunity to engage directly with healthcare professionals, making a tangible impact on patient care. The company offers competitive salaries, bonuses, and a clear pathway for career advancement, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - £40k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IO Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IO Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive - £40k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IO Associates:Your cover letter is your chance to shine! Tell us why you want to work at IO Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IO Associates!
How to prepare for a job interview at IO Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
