At a Glance
- Tasks: Build relationships and support healthcare customers in optimising digital pathways.
- Company: Join a growing healthtech business making a real impact in healthcare.
- Benefits: Up to £40,000 salary, bonuses, hybrid work, and career progression.
- Other info: Opportunity for strategic growth as the team expands.
- Why this job: Be a trusted contact for customers and help them succeed with innovative tech.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
Type: Permanent
Salary: Up to £40,000 plus bonus & benefits
Location: Hybrid - remote with travel to customer sites 1-2x per month
iO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you'll act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation.
You'll sit between customers and internal teams (Customer Success, Product and Support), making sure projects run smoothly, issues are resolved, and customers are seeing clear value. This is a great fit for someone who enjoys building long-term relationships, is confident delivering training remotely, and wants a role that can grow into more strategic ownership over time. This is not a sales-focused position, but as the business scales there may be opportunity to support account growth through upsell/cross-sell activity.
Responsibilities:
- Managing relationships with primary and secondary stakeholders across customer accounts
- Acting as the main point of contact for customer questions, support requests and escalations
- Driving adoption and ongoing engagement across different customer settings
- Supporting customer onboarding, training and day-to-day usage of the platform (predominantly remote)
- Writing and delivering training materials and sessions to a range of stakeholders
- Coordinating customer projects, action plans and reviews to ensure successful delivery end-to-end
- Tracking and maintaining customer KPIs and engagement metrics
- Working closely with the support team to troubleshoot issues and resolve them effectively
- Partnering with product and customers to map new pathways and maintain existing workflows
- Contributing to process improvements that enhance the customer experience
- Travelling to customer sites periodically to meet clinicians and key stakeholders in person
Skills:
- Experience in Customer Success, Account Management, Account Executive, Customer Support or another customer-facing role
- Strong stakeholder management and relationship-building skills
- Confident verbal and written communication, including presenting and delivering training
- Strong organisation and time management with the ability to manage multiple priorities
- Comfortable working remotely and building credibility over video calls
- Able to manage issues/escalations calmly and drive resolution
- Project coordination experience and a practical, delivery-focused mindset
- Experience in healthtech/medtech, implementation or change management is beneficial
- Familiarity with onboarding frameworks, support ticketing tools, Confluence and/or project management platforms is beneficial (MS Project a plus)
- Exposure to healthcare systems/workflows or working with hospitals/GP practices is beneficial
This is a strong opportunity to join a business making a real impact in healthcare, with a clear progression path into more strategic customer success and account ownership as the team grows.
Please note: applicants must have an existing right to work in the UK.
Customer Success Executive - £40k employer: IO Associates
Join a dynamic healthtech company that is dedicated to transforming healthcare through digital innovation. As a Customer Success Executive, you'll thrive in a supportive and collaborative work culture that prioritises employee growth and development, offering clear pathways for career advancement. With the flexibility of hybrid working and the opportunity to engage directly with NHS stakeholders, this role not only allows you to make a meaningful impact but also fosters long-term relationships in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - £40k
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and how they impact healthcare. This will help you show your passion and fit for the role.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Executive - £40k
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer-facing positions and how you've built relationships with stakeholders, as this is key for us.
Showcase Your Communication Skills:Since this role involves a lot of communication, both written and verbal, give examples of how you've successfully delivered training or managed customer queries in the past. We want to see your confidence shine through!
Demonstrate Your Organisational Skills:We love a candidate who can juggle multiple priorities! Share specific instances where you've coordinated projects or managed timelines effectively. This will show us you're ready for the fast-paced environment we thrive in.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IO Associates
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key concepts like onboarding, engagement metrics, and relationship management. This will help you speak confidently about how you can support customers in adopting the platform.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder interaction, prepare to demonstrate your verbal and written communication skills. Think of examples where you've successfully delivered training or resolved customer issues, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you managed escalations or coordinated projects. Be ready to explain your thought process and how you ensured successful outcomes.
✨Research the Company and Its Impact
Familiarise yourself with the healthtech sector and the specific challenges faced by NHS and healthcare customers. Understanding the company's mission and how they optimise digital clinical pathways will show your genuine interest and help you connect your skills to their needs.
