p strong Role: /strong Customer Service Operations Coordinator /p p strong Salary: /strong £26,000 to £28,000 per annum /p p strong Location: /strong Stockport /p p strong Working Hours: /strong Monday to Friday, 7.5 hours per day /p p (between 08:00 - 17:30 on a 3-week rotating shift pattern: 08:00-16:30 / 08:30-17:00 / 09:00-17:30) /p p br /p p We are recruiting on behalf of an established technology and fleet solutions provider based in Stockport. They are seeking a proactive, highly organised strong Customer Service Operations Coordinator /strong to join their fast-paced operations team. /p p br /p p This is a versatile role bridging customer support, operational scheduling, and partner liaison. You will serve as a key point of contact for clients, handling day-to-day enquiries, coordinating technical team schedules, and assisting with claims and order workflows. /p p br /p p strong Key Responsibilities /strong /p ul li Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction. /li li Manage diary scheduling and site visits for Account Managers and Field Installation Technicians. /li li Liaise with external insurance partners to assist with ongoing claims and query resolution. /li li Process customer orders, account updates, and cancellations accurately within internal systems. /li li Review and triage device/telematics data to assist clients with technical queries. /li li Collaborate with the finance team to support billing, invoicing, and contract charge checks. /li li Provide operational cover for the dispatch and fulfilment function during peak periods. /li /ul p br /p p strong What We Are Looking For /strong /p ul li Proven background in customer service or operational support in a fast-paced environment. /li li Experience handling both inbound and outbound customer communication. /li li Strong organisational and diary management skills, with the ability to multitask and prioritise effectively. /li li Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals. /li li Excellent interpersonal and written communication skills. /li li A self-starter attitude with strong problem-solving initiative. /li /ul p br /p p If you are looking for a dynamic operational role within a supportive and forward-thinking company, apply with your CV today or get in touch directly to discuss further. /p
Customer Service Operations Coordinator employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
