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- Tasks: Lead user research activities and translate insights into actionable strategies.
- Company: User Centred Design Consultancy focused on impactful government projects.
- Benefits: Competitive daily rate, remote work, and potential for contract extension.
- Other info: Collaborative agile environment with opportunities to influence strategic decisions.
- Why this job: Make a difference in government services while working with sensitive data.
- Qualifications: Active SC Clearance and experience in user research within secure environments.
The predicted salary is between 40000 - 50000 £ per year.
Initial 3 month contract with a 6 month extension likely. Largely remote with some expensed travel.
iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes.
Key Responsibilities
- Lead and deliver end-to-end user research activities during discovery.
- Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops).
- Engage with a wide range of stakeholders, including operational users, policy, and technical teams.
- Translate complex user needs into clear, actionable insights.
- Support the definition of user journeys, pain points, and opportunities across departmental boundaries.
- Present findings in a compelling and accessible way to inform strategic decision-making.
- Collaborate closely with product, design, and delivery teams in an agile environment.
Essential Skills & Experience
- Active SC Clearance (UKSV Security Clearance).
- Proven experience delivering user research in government or highly secure environments.
- Strong discovery-phase experience, particularly in complex or cross-organisational services.
- Ability to work with sensitive data and navigate constrained research environments.
- Experience influencing senior stakeholders and shaping strategy through insights.
- Excellent communication, facilitation, and storytelling skills.
Desirable
- Experience working on data-sharing, interoperability, or cross-departmental services.
- Familiarity with GDS standards and service design principles.
Please don't hesitate to apply if you're an SC Cleared User Researcher as my client wants to interview WC 11th May.
User Researcher - Remote in Crawley employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - Remote in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the user research field, especially those who have experience in government or secure environments. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll need to present your findings and insights clearly, so think of examples from your past work that showcase your ability to influence stakeholders and shape strategy.
✨Tip Number 3
Stay updated on GDS standards and service design principles. This knowledge will not only help you in interviews but also show potential employers that you’re serious about delivering top-notch user research in complex environments.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace User Researcher - Remote in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in user research, especially in government or secure environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Communication Skills: Since you'll be engaging with a variety of stakeholders, it's crucial to demonstrate your excellent communication and storytelling abilities. Use examples from your past work where you’ve effectively presented findings or influenced decisions.
Highlight Your Research Methods: Be specific about the research methods you've used in previous roles. Whether it’s interviews, workshops, or contextual inquiries, we want to know how you’ve applied these techniques to gather insights and shape strategies.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IO Associates
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to government and secure environments. Be ready to discuss how you've designed and executed research methods like interviews and workshops in the past.
✨Understand the Stakeholder Landscape
Familiarise yourself with the types of stakeholders you might encounter, from operational users to policy teams. Think about how you can engage them effectively and translate their complex needs into actionable insights.
✨Showcase Your Communication Skills
Prepare to demonstrate your storytelling abilities. You’ll need to present findings in a compelling way, so practice summarising your research insights clearly and concisely, making them accessible to various audiences.
✨Be Agile and Collaborative
Since this role involves working closely with product, design, and delivery teams, think about examples where you've successfully collaborated in an agile environment. Highlight your flexibility and ability to adapt to changing project needs.