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- Tasks: Configure new store setups and provide technical support to installation teams.
- Company: Specialist technology company with a focus on collaboration and expertise.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with evening shifts and a supportive team environment.
- Why this job: Be the go-to person for tech solutions and make a real impact in installations.
- Qualifications: Strong communication skills and experience with data entry and Excel.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 plus benefits
Shift: evening/night shift role as you need to work USA hours - shifts start from 4pm and finish no later than 2am
Remote - occasional office visits in Milton Keynes
iO Associates is looking for a Configuration Analyst with data entry/excel experience to work with a specialist technology company. They want this person to configure new store set ups and maintain services for continued monitoring of all customers. Liaise with onsite engineers, SMEs and customer teams to resolve issues and deliver successful solutions to integration and installation issues.
Responsibilities:
- Provide telephone technical support to installation technicians & maintenance techs.
- Ensure third party technicians and customers have a well-connected and set up site both during and after the installation.
- Be the first point of contact during the installation process and any subsequent visits for issues such as hardware swap outs and alarming queries.
- Provide a validation and sign off for successful installation.
- Maintain the Master sign off sheets for customer rollouts.
- Check trouble ticket issue logs daily to identify and resolve as required.
- Check system generated reports provided and resolve any anomalies highlighted daily.
- Communicate with customers & technicians via telephone, email & ticketing process.
Experience Required:
- Excellent communication skills (verbal and written).
- Experience working with customers, demonstrating an ability to work on own initiative to resolve issues.
- Ability to liaise between multiple team members across different Continents and time zones.
- Ability to quickly adapt to and learn about new interfaces and systems.
- Basic SQL usage.
- Good all round Microsoft Package skills particularly Excel.
They're big on expertise, not hierarchy, so you'll be trusted with more responsibility while supported by everyone around you. You'll be encouraged to grow at every career stage in the direction that interests you with amazing support and training.
Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100.
Configuration Analyst employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to configuration analysis. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with data entry, Excel, and any relevant projects. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Configuration Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Configuration Analyst role. Highlight your data entry and Excel experience, as well as any relevant technical support skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We want to see how you can communicate effectively with both customers and team members.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your data entry and Excel skills before the interview. Familiarise yourself with common functions and formulas, as well as any basic SQL knowledge that might come in handy. This will show that you're ready to hit the ground running!
✨Communication is Key
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially when resolving issues or providing support.
✨Understand the Role
Take time to understand what a Configuration Analyst does, especially in the context of installation processes and customer support. Research the company’s technology and think about how you can contribute to their success right from day one.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of times when you've had to troubleshoot an issue or adapt to a new system quickly, and be ready to share those experiences.